EDF Bill error help

andysm

My Mum's electricity bill seems to have a glaring error, but we have been in touch with 3 EDF customer service people (2 email, 1 phone) who say there is nothing wrong with the bill. Have I missed something obvious, or is the reading for Jan 4th clearly wrong in the bill (attached)?

Thanks

MWT

Agreed, that is wrong, I'd try again with CS and see if you can get them to understand.

Verdigris

Yes. Their meter reader has transposed a 2 and a 1.

However, if a meter reader enters a figure that is outside a certain tolerance their machine demands the reading to be re-entered, with additional information if really wildly out. This suggests that, possibly, the figure entered was within EDF's estimated usage but your actual usage is somewhat higher.

I think you should ask for them to do another reading, or at least send them a dated photo of the reading now, so that they can adjust their usage profile.

Astria

It doesn't seem correct to me

inspectorperez

Definitely wrong.

Your total consumption for the 2 periods combined should be 715 Kwh (12,972-12,257) and not 1381 (340+1,041) as indicated on the bill.

Quite elementary so don't know how EDF can't understand that?

The "previous reading" for period starting 4 January is completely wrong and should of course be 12,597

Verdigris

The "previous reading" for period starting 4 January is completely wrong and should of course be 12,597

Sort of, but a meter readers figure will "trump" a customer read. But they have still clearly made an error.

inspectorperez

Verdigris said:

The "previous reading" for period starting 4 January is completely wrong and should of course be 12,597

Sort of, but a meter readers figure will "trump" a customer read. But they have still clearly made an error.

The latest read at 3 January 2022 is also stated as "our read" so the meter reader must be trumping themselves!

Verdigris

Is it an old meter with dials instead of digits? The type of error looks rather like that as adjacent dials go in opposite directions, which is a bit counter-intuitive.

Detail_Merchant

Verdigris said:

Yes. Their meter reader has transposed a 2 and a 1.

Surely the error is that the 'Previous reading' on the second line (currently showing 11931) should equal the 'Latest reading' from the first line (12597)? No transposition, just a weird incorrect starting figure on the second line. Currently 666 units are being double charged. Changing it from 11931 to 12931 would mean 334 units were not charged, leaving only 41 charged on the second line, which looks very low. Correcting the 'Previous reading' on the second line to 12597 would mean 375 units charged, which looks reasonable.

molerat

I think the OED will be changing the definition of incompetent in their next edition to a simple 3 letters, EDF

OP, you need to raise a formal complaint as at that level things often go in front of someone with at least a small amount of common sense.

andysm

The meter is a British Gas smart meter, but it doesn't work with EDF. My Mum did have a meter reader come out late last year maybe early Nov, but no-one came in Jan or Feb this year. I think the Jan 3/4 readings are actually estimates. The last reading is my Mums, she took a photo of the meter and sent it to EDF at their request (she emailed to say that the previous bill was wrong, they asked her to take a pic of the meter which she did. They then sent a new bill with an updated final reading, but did nothing to fix the Jan 3 reading).