Problems placing a Vodafone Broadband Order

Jonathan_Bradley

Has anybody else had problems placing a Broadband order via Vodafone . I have tried twice using the link from MSE and taking the £90 Broadband Genie credit ....and both orders have been cancelled due to technical difficulties !  I get no notification about the cancellation and when you track the order it says order placed ...but when you try and log onto My Vodafone you cant so you go through the support process ( half  an hour) they tell you the order is cancelled . They then try and take the order ....but guess what they cant honour the Broadband Genie credit when you book directly through them!  Sounds like a fix to me . Anybody successfully placed and order with them to get the cheap deal ?

flaneurs_lobster

Does this not, perhaps, give you just a teeny little twinge as to what Vodafone's customer support experience might be like? 

Remember, this is the bit where they are trying to take your money, the bit where most businesses concentrate their resources. 

Sunwac

Received email from Vodafone inviting me to access my account a soon as i signed up. They provideyou with a password and a link which I did not follow up straight away. Thought i would leave it a week or so. Now I have tried and failed several times to access my account returning with “internal server error”. Tried again thinking Vodafone server might be having genuine problems. But it failed again. Changed, or went through, forgotten password routine, which I hadn’t forgotten as Vodafone provide you with your initial password, but that failed as well.

Went on to the Vodafone community forum to find posts, scores of them,  going back at least 2 years.  All expressing frustration about not being able to get access to their Vodafone accounts.  But there are reassuring posts from Vodafone community ‘experts’ stating that you cannot access your account details until your router goes live!  They say, clearly frustrated with Vodafone, that they keep asking Vodafone to amend their introductory emails wrongly inviting new customers to access their accounts when they know that it is not possible until their broadband service goes live. They have been saying that for 2 years.

Welcome to the wonderful dysfunctional world of Vodafone.

It gets better/worse. Broadband Genie state that “...your sale did not automatically track with us.”  On average referring the matter to Vodafone takes 75 days to resolve once a query has been raised, however this may take longer!

Apart from reviewing the customer service reliability of the various ISPs, as Martin’s money do, how about reporting on the likelihood of the ‘deals’ being more hassle than the projected saving?

Not even on Vodafone yet, still with my more expensive but hassle free EE until mid March. Not looking forward to Vodafone so far.

HaroldWren5

Sunwac said:

Received email from Vodafone inviting me to access my account a soon as i signed up. They provideyou with a password and a link which I did not follow up straight away. Thought i would leave it a week or so. Now I have tried and failed several times to access my account returning with “internal server error”. Tried again thinking Vodafone server might be having genuine problems. But it failed again. Changed, or went through, forgotten password routine, which I hadn’t forgotten as Vodafone provide you with your initial password, but that failed as well.

Went on to the Vodafone community forum to find posts, scores of them,  going back at least 2 years.  All expressing frustration about not being able to get access to their Vodafone accounts.  But there are reassuring posts from Vodafone community ‘experts’ stating that you cannot access your account details until your router goes live!  They say, clearly frustrated with Vodafone, that they keep asking Vodafone to amend their introductory emails wrongly inviting new customers to access their accounts when they know that it is not possible until their broadband service goes live. They have been saying that for 2 years.

Welcome to the wonderful dysfunctional world of Vodafone.

It gets better/worse. Broadband Genie state that “...your sale did not automatically track with us.”  On average referring the matter to Vodafone takes 75 days to resolve once a query has been raised, however this may take longer!

Apart from reviewing the customer service reliability of the various ISPs, as Martin’s money do, how about reporting on the likelihood of the ‘deals’ being more hassle than the projected saving?

Not even on Vodafone yet, still with my more expensive but hassle free EE until mid March. Not looking forward to Vodafone so far.

They are notoriously disorganised.