in Broadband & internet access
6 replies 365 views
I have a BT Broadband package which includes line rental. I have received the proposed charge increase for March 31st of 9.3%. My current bill is £25.99 less prepaid line rental of £19.99 ie £6 a month. The proposed increase is £2.41 which is 9.3% of £25.99. I have contacted BT to ask why I have to pay an increase on a bill which I have already paid, that is line rental. They say that it is package price that is used, that in my opinion is wrong, the agent I spoke to agreed with my logic that increase should be on £6 but could not help. Any one else of same opinion?
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BT are notorious for making their bills incomprehensible that even they cannot make head, nor tail of it sometimes. I would agree with you that if you have prepaid line rental, then any price increase cannot apply to the prepaid amount, since that was already paid (the whole point of line rental saver). The price increase could surely only apply to whatever has to actually be paid and chargeable phone, or broadband package (and TV if applicable).
I've just had a complaint to the Advertising Standards Authority upheld about BT claiming that line rental pre-payment saves £19.99 a month - which was obvious nonsense. So they are not invulnerable.
If the T&C are being breached by BT or the T&C are ambiguous then maybe there's a reason for complaint.