British Gas Service has been beyond Terrible !!!

UnHappy_BG_User

I have existing service contracts with British Gas to cover the Central Heating.
In 2021 (approx June !!!??) the annual service was performed and the Central Heating needed a Power Flush.
This was agreed and the power flush was escalated as very urgent by the Engineer who performed the Service.

To cut a very very long story short, the Power flush was never performed due to numerous 'issues', delays, visits by the engineer who did not do the job & British Gas stopped responding to our chasing via numerous calls.

I was very reasonable and as covid was impacting BG allowed months for the job to be actioned ... still no action or communication from BG.

The issue was escalated in Dec2021 (to the Engineer and his Manager) and this also resulted in no action.

Eventually, after escalating twice more [yet more long story] the Power flush was agreed to be performed on 08/02/2021.

The Power flush was performed with yet more lack of grace and terrible customer service.

The invoice is due and I would like to complain and get some compensation for this saga of 'customer focused service ... NOT'.

I am after some ideas where to start !!!??? (Sick of recounting the saga to yet another disinterested person in BG !!!)

What would you consider reasonable compensation ?

Thanks in advance.

UnHappy_BG_User

Sorry, correction to date.
Flush performed 08/02/2022.

UnHappy_BG_User

Please ignore posted in wrong section.