Insurance claim after burglary. Excess not deducted. Loss adjuster now want my card details.

El_Presidente_2

FlameCloud said:

Out of interest, were any limits applied to any sections of cover?

Yes - £2000 limit in the garage.

El_Presidente_2

ILoveSittingDown said:

I would suggest that you say you are still waiting for some final items to be sorted (locks etc) and once this has been resolved and a final settlement agreed, the excess can be deducted from that. 

That seems a very sensible approach. Thank you. 

Smithcom

theoretica said:

Do insurance companies really ever pay for increased security?  My experience has only been of higher premiums if you do not have it.

Improving security is outside of the scope of any normal/typical insurance policy.

Sometimes, on the Commercial Insurance side, insurers will contribute to a risk management fund, but that tends to be for clients paying £50,000+ premiums

SC

Smithcom

El_Presidente_2 said:

Emmia said:

Wouldn't them paying for enhanced security be "betterment"? I'd expect costs for your broken locks (like for like), and higher premiums if you don't subsequently upgrade to better security at your expense.

As above, thank you for the advice. 

It was the Police Officer in the case who suggested I ask if they will improve the security. 

A good shout by the Police Officer, but highly unlikely/impossible that your policy will pay for risk improvements/security

SC 

Smithcom

Sandtree said:

theoretica said:

Do insurance companies really ever pay for increased security?  My experience has only been of higher premiums if you do not have it.

So in other words your experience is that they do? You say they have higher premiums if you don't have it but the other way of saying that is that they reduce your premium if you do have it which is probably the better way of looking at it as the default position is that you don't have it.

Beware of insurer discounts for security.   Often, the discount is negligible, but it would always need to be in place.