Insurance claim after burglary. Excess not deducted. Loss adjuster now want my card details.

Emmia

Wouldn't them paying for enhanced security be "betterment"? I'd expect costs for your broken locks (like for like), and higher premiums if you don't subsequently upgrade to better security at your expense.

El_Presidente_2

theoretica said:

Do insurance companies really ever pay for increased security?  My experience has only been of higher premiums if you do not have it.

Thank you. I've never experienced this before, so don't know what I can and can't claim. I wish e-Sure would advise me, rather than me having to ask the forum. But the advice is very much appreciated. 

El_Presidente_2

Emmia said:

Wouldn't them paying for enhanced security be "betterment"? I'd expect costs for your broken locks (like for like), and higher premiums if you don't subsequently upgrade to better security at your expense.

As above, thank you for the advice. 

It was the Police Officer in the case who suggested I ask if they will improve the security. 

Brie

Sandtree said:

Would love to know the scam? 

Sure if you are particularly cautious person 

I am that particularly cautious person.  I'm the sort that if I've raised an issue with a bank won't answer their questions when they ring me because they haven't properly (to my paranoid mind) proved they are actually from my bank.  

And I get a lot of scam calls where they are very insistent that it's not a scam and all they need is all of my credit card details to confirm who I am and to update their files. (including one supposedly from TPS)

  

Sandtree

theoretica said:

Do insurance companies really ever pay for increased security?  My experience has only been of higher premiums if you do not have it.

So in other words your experience is that they do? You say they have higher premiums if you don't have it but the other way of saying that is that they reduce your premium if you do have it which is probably the better way of looking at it as the default position is that you don't have it.

El_Presidente_2

Thanks everybody for the advice - from both sides of the argument. 

I've left it with e-Sure to respond and updated the rep from SBS  of what I am doing and why. 

Whilst I agreed to the excess at time of purchase, I'm no Expert on insurance, but I'm all for Money Saving....

Sandtree

El_Presidente_2 said:

Whilst I agreed to the excess at time of purchase, I'm no Expert on insurance, but I'm all for Money Saving....

Well there are plenty of others on here who believe in looking for every possible loopholes to avoid their debts etc so you won't be alone

TELLIT01

El_Presidente_2 said:

I don't disagree. Just seems a bit odd that they agreed a settlement and are now altering it. 

A simple mistake was made and you were overpaid.  If you had discovered you had been underpaid would you have just shrugged your shoulders and said it doesn't matter?

ILoveSittingDown

I would suggest that you say you are still waiting for some final items to be sorted (locks etc) and once this has been resolved and a final settlement agreed, the excess can be deducted from that. 

FlameCloud

Out of interest, were any limits applied to any sections of cover?