Delay compo- Have I been paid correct amount

tlsussex

I recently claimed through my credit card under Section 75 for flight delay compensation that Etihad refused to pay out on. They considered it a breach under EU261/2004 legislation that is written in to UK law. But, I believe they have got the amount incorrect. They paid £260 per person but I believe that I am entitled to the full £520 per person. My flight on 01/09/21. EY22 Manchester to Abu Dhabi, so over 3500km) encountered a 4hr20 delayed departure but with a 3hr52 delayed arrival to final destination. The flight was not rerouted. I believe they have paid based on the 50% reduction for rerouting. In your opinion, do you believe I am entitled to the full amount as per Article 7 Right to Compensation? 

bagand96

According to this UK CAA page, the compensation due is £260 for a long haul (over 3500km) flight that is delayed by less than four hours: https://www.caa.co.uk/passengers/resolving-travel-problems/delays-and-cancellations/delays/

This Which? article says the same (it talks in terms of Euros but same principle) https://www.which.co.uk/consumer-rights/advice/i-had-a-flight-delay-or-cancellation-can-i-get-compensation-a366S8c1zHl2#your-entitlement-for-flight-delays

Note that it is the arrival time that counts, so it sounds like you were under 4 hours. 

Alan_Bowen

The amount appears to be correct, on flights over 3500Km, the compensation is reduced by 50% if arrival is under 4 hours delayed, which you state it was. Departure times are irrelevant

Westin

I believe that you asked this question on Trip Advisor a few days ago and received correct answer to your question there before removing your post. 

https://www.tripadvisor.co.uk/ShowTopic-g1-i10702-k13839268-EU261_delay_compensation_have_I_been_paid_enough-Air_Travel.html  

Caz3121

departure time not relevant, your delayed arrival was between 3 and 4 hours so correct compensation is £260...no different to the answers you previously received