EDF are miscalculating my gas usage by 100 times. Does this affect anyone else?

k_man

@Curiousgirl1 There is also a potential safety issue with the meter that may 'flush' out the calculation issue if/when resolved.

Grey_Critic

National Grid Metering are responsible for gas assets across the UK and that includes your gas meter. Meters are replaced approximately every 20 years.

MWT

Grey_Critic said:

National Grid Metering are responsible for gas assets across the UK and that includes your gas meter. Meters are replaced approximately every 20 years.

They are the largest, but not the only company involved in metering asset management...

Verdigris

Meters are replaced approximately every 20 years.

That one is 40 years old.

brewerdave

alex_s_3 said:

Can any other EDF customers with an imperial gas meter confirm they are being charged the right amount? I find it hard to imagine how this could happen by anything other than a systematic error which makes me think there are probably others who are also affected. I understand that if I raise the issue with EDF, then I can be charged no more than a year of back-payments which I will pay if necessary. However, I don't really want to be the cause of thousands of others receiving an unexpected gas bill especially at times like these.

Interesting - I've been swapped from Zog to EDF under SOLR process. I have an old Imperial gas meter (~ 1989) but I haven't had my first bill yet !!

alex_s_3

Small update: I rang EDF but they did not see anything wrong and told me my gas usage was just low. Try as I might I was unable to convince the guy. I think I really went above and beyond in my duty to inform them of their mistake. We even got to the point of looking at my yearly usage of 70kWh, converting that to a cost of £2.80 and the guy still didn't believe there was anything wrong. £2.80 for an entire year's worth of gas lol.

Still, I guess this will be fixed automatically when I'm switched to a smart meter. Too bad I can't use EDF's incompetence to dodge the upcoming price hikes.

[Deleted User]

Hi,

oh well, you tried, though this seems to be a billing issue which might not alter, just keep checking the bills.

MWT

It should change with a smart meter as that will be set to m3 which should get rid of however they have managed to select ft3 instead of 100 ft3 as the unit of measure.

... but anything is possible...

wakeupalarm

Can anyone clarify if the back billing rules would apply in this situation as I thought it only applied if a bill hadn't been issued but with billing errors the supplier was able to correct the bill?

alex_s_3

wakeupalarm said:

Can anyone clarify if the back billing rules would apply in this situation as I thought it only applied if a bill hadn't been issued but with billing errors the supplier was able to correct the bill?

The Ofgem rules are pretty clear. Search for "Ofgem energy back-billing rules":

"You can’t be charged for gas or electricity used more than 12 months ago if you have not been correctly billed for it before."

So yes the backbilling maximum does apply if they previously issued you an incorrect bill. I believe the general rule is if the error is your fault then you have to pay for it. So if you knowingly gave the wrong meter readings for more than a year, then they could back-bill you for it. If you unknowingly gave the wrong readings then they wouldn't be able to.