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EDF are miscalculating my gas usage by 100 times. Does this affect anyone else?
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alex_s_3 said:Thanks - do you think I'm being undercharged or not?
EDIT noticed there’s no serial number on your bill either, can’t see one on the photo, is there one on the meter?0 -
They've seriously goofed. 11 units on an Imperial meter should equal 341kWh approximately. Keep schtum !1
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Curiousgirl1 said:alex_s_3 said:Thanks - do you think I'm being undercharged or not?
EDIT noticed there’s no serial number on your bill either, can’t see one on the photo, is there one on the meter?
I removed the serial numbers from both the meter and my bill for privacy reasons.1 -
alex_s_3 said:Curiousgirl1 said:alex_s_3 said:Thanks - do you think I'm being undercharged or not?
EDIT noticed there’s no serial number on your bill either, can’t see one on the photo, is there one on the meter?
I removed the serial numbers from both the meter and my bill for privacy reasons.
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Gerry1 said:They've seriously goofed. 11 units on an Imperial meter should equal 341kWh approximately. Keep schtum !
I will probably call EDF to inform them. It's going to be doubly painful with the increased rates coming in April now...0 -
Curiousgirl1 said:Fair enough re the msn. Do you not read your bills? You must have noticed you were getting charged almost nothing for your gas but using your heating etc?1
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Why not report your meter as potentially unsafe. EDF should then change it. If they suddenly notice they've been undercharging they may just put it down to an ancient, faulty, meter and suck it up. It's their responsibility to inspect meters on a regular basis.
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Verdigris said:Why not report your meter as potentially unsafe. EDF should then change it. If they suddenly notice they've been undercharging they may just put it down to an ancient, faulty, meter and suck it up. It's their responsibility to inspect meters on a regular basis.0
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> I didn't even know EDF had a responsibility to inspect meters so I will definitely raise it with them.Meters "belong" to whoever is the present supplier. The "" is because, nowadays, many meters are leased, but the responsibilty for their accuracy and safely rests with the incumbent supplier.
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It’s not the meter that’s the problem, it’s recording correctly by the looks of it. It’s EDF’s billing system that’s causing the under billing, obviously some sort of glitch that’s not calculating the units to kWh correctly. They’re probably unaware of it as they’re getting regular meter reads so no reason to think there is an issue with the billing until it’s pointed out to them. They have over 5 million accounts, can’t check every bill1
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