Where do I stand with Sky price issues?

Cathster87

I have had a never ending nightmare with Sky over the past few months, and wondered if anyone could provide some advice on whether there is anything we can do to get out of our contract.

They increased our DD in October to £71 a month after previously paying £52 a month. We rang up and negotiated down to £50 from December. We then noticed in our December bill that they’d added on a £40 admin charge so ended up paying almost £100. They credited that back in January, so our January bill ended up being £10.

February bill was then £127 due to some other admin error! I rang up and complained and they credited the discrepancy for March and April bills, so March is free and April is minimal. I’ve now had a letter increasing our bill from April to £54.50 a month. 

We have yet to see the correct monthly price agreed back in November and we won’t now thanks to this new increase. Because we agreed a new contract at that point, we have been told we are tied into it until May 2023 and cannot cancel.

I’m finding it impossible with the various terms and conditions to figure out if we have a leg to stand on and if we can actually cancel. Or are we stuck with a price we have not agreed until May 2023 (and knowing them, that price will continue to hike for the rest of the year)?

dreamypuma

Sounds like your new charge for April of £54 is the correct ongoing charge if you agreed a monthly cost £50 in December. 

This will be the £50 + CPI+ increase in April.

teddysmum

My Plusnet account is a mess as they have no means of correctly calculating a fix based on a price match. Every intervention makes things worse. eg the last correction meant that some discounts were negatives on the bill, but others were left as positive and charged as extras. The next mess-up will be over the new prices, next month.