No Sky Broadband For 9 Days!

rokitt

We have had no Sky internet for 9 days now. This is "apparently" due to an outage. Sky posted a notice about it on the 18th of Feb but have given no further updates. I have written to them via email and on their social media but they just refer me to the same network status page, with that same old notice from the 18th. 

Right now I am using a 4G router and sim to access all my services, including Sky streaming! What am I paying Sky for?

I pay £55 per month but thankfully my contract is up in April. 

All internet to the apartment block comes via the Openreach network and all the other residents who are not with Sky, have a connection with no issues at all. They are with Plusnet, Vodafone and TalkTalk. I am the only one with Sky and the only one with no internet. 

Obviously, I am not going to renew my contract with Sky. At the same time, I cannot be in this situation of paying them for something they are not delivering. I informed them via their complaints system that I wish to cancel my contract with immediate effect, even though they require 30 days' notice. They have not responded. 

I am seriously considering cancelling the direct debit and wading through the debt collection nonsense that will inevitably follow over the coming weeks. However, I need to sign up with a new provider. So I am not sure how this would affect me. 

Has anyone here had a problem like this in the past? If so, how did you resolve it?

southsidergs

Firstly, cancellation would be a massive overreaction, you'll be entitled to compensation for the days without the service as that seems to be the forefront of your mind here. Why not try calling them if getting nowhere via other channels?