Contacting Bristol Energy?

RSTime

We have an empty flat and just been contacted by Bristol Energy. I tried submitting out latest readings and got the following message on their web site "This reading looks a bit too low, please check your reading and retry, if you are confident your read is correct please call us on 0808 281 2222 for further assistance.” 

I tried calling the number but it no longer seems to work. Any ideas how I get our readings updated, I can see this turning into a saga...

Verdigris

They've gone bust. Have a look at the thread covering the subject to see who the SoLR is and then contact them. Together Energy are the same company.

https://forums.moneysavingexpert.com/discussion/6327519/together-energy-collapses/p1

forevergrey

You can contact them by email at: customercare@bristol-energy.co.uk

You may initially get an auto response saying that they have ceased trading but an individual reply does follow in due course. We have submitted readings this way.

kazcard

Hi,
I was just wondering if anyone can point me in the right direction, please? I was a Bristol Energy customer and moved 3/2/22 to British Gas. I gave both suppliers a reading on that date. 

On 26/2/22, I received an email from Bristol Energy asking for an up to date read in the next 5 days or they would estimate my energy usage. I wasn’t due to have a new bill (I pay monthly by DD but my quarterly bill was generated on 1/1/22 so I’m not due to give a new reading). If I give them a new reading, I’m guessing I’ll be charged by British Gas and Bristol energy for the same energy from 3/2/22 until now. 

I contacted British Gas who passed me on to Citizens Advice. They passed me on to Bristol energy’s administrator who passed me on to their Newcastle office. They say they have nothing to do with bills and that I must contact Bristol Energy. Bristol energy are not answering their calls. I have sent them an email but it can take up to 21 days for a response (by which time it will probably be too late to resolve the problem as they will estimate my usage and take what they think I owe out of my £567.00 credit balance). Ofgem won’t help at the moment. I have contacted my MP but it may take up to 21 days for a response. Surely there should be a telephone number where you can speak to a human being to quickly clarify the situation and avoid the potential problem of paying twice for the same bill? 

Sorry for the long story! Any advice greatly appreciated. 

MWT

Already answered your other post...

https://forums.moneysavingexpert.com/discussion/6339242/how-to-contact-bristol-energy#latest