How to contact Bristol Energy?

kazcard

Hi, 
I was just wondering if anyone can point me in the right direction, please? I was a Bristol Energy customer and moved 3/2/22 to British Gas. I gave both suppliers a reading on that date. 

On 26/2/22, I received an email from Bristol Energy asking for an up to date read in the next 5 days or they would estimate my energy usage. I wasn’t due to have a new bill (I pay monthly by DD but my quarterly bill was generated on 1/1/22 so I’m not due to give a new reading). If I give them a new reading, I’m guessing I’ll be charged by British Gas and Bristol energy for the same energy from 3/2/22 until now. 

I contacted British Gas who passed me on to Citizens Advice. They passed me on to Bristol energy’s administrator who passed me on to their Newcastle office. They say they have nothing to do with bills and that I must contact Bristol Energy. Bristol energy are not answering their calls. I have sent them an email but it can take up to 21 days for a response (by which time it will probably be too late to resolve the problem as they will estimate my usage and take what they think I owe out of my £567.00 credit balance). Ofgem won’t help at the moment. I have contacted my MP but it may take up to 21 days for a response. Surely there should be a telephone number where you can speak to a human being to quickly clarify the situation and avoid the potential problem of paying twice for the same bill? 

Sorry for the long story! Any advice greatly appreciated. 

JGB1955

I would just provide them with the reading of 3 Feb.

MWT

kazcard said:

Hi, 
I was just wondering if anyone can point me in the right direction, please? I was a Bristol Energy customer and moved 3/2/22 to British Gas. I gave both suppliers a reading on that date. 

You will be billed by Bristol Energy up to the 23rd January, and by British Gas from that date.

Any meter readings you provide will be used to estimate the meter readings as at 23rd January.

You will see other dates mentioned by BG including the date the supplier ID changed to BG, probably 3/2/22, but that does not affect billing, it is just a database update.

Vanessaw63

I am in same situation and 2 dds have gone to bristol energy totalling 160.00 and now bill from british gas for 100.00.  I am so scared i have lost my money to bristol energy .. what do i do?  I cannot afford to lose this money. Im devastated

MWT

Vanessaw63 said:

I am in same situation and 2 dds have gone to bristol energy totalling 160.00 and now bill from british gas for 100.00.  I am so scared i have lost my money to bristol energy .. what do i do?  I cannot afford to lose this money. Im devastated

You have not lost the money, but it may take a while before you get your balance back from BE, via BG.

Unless you believe that you still owe BE anything even after those DD payments there is no reason to keep the DD running, cancel it to stop further payments going to them.

You will get the balance on your BE account (after deducting any final charges) back from BG eventually.