EE Broadband Constantly dipping 24 February 2022 at 7:43AM in Broadband & internet access 8 replies 125 views

bones85

So i've been with EE broadband since September 2020 at my parents house and then moved it over to my own house in December last year 

At my parents every now and again, especially in the evening the broadband would dip out, not completely go off but say if i was watching something online like live football, then it would constantly buffer 

Now that i've moved the broadband to my home, the problem seems to be even worse, it's still the same router but because i've moved i'm also on a new 24 month contract 

i've read on their EE forums and it's quite a common problem with them 

Where do i stand with this? would i be able to cancel my contract or not? 

Neil_Jones

If the devices are connected wirelessly connect them wired.

If the issue fixes itself when your devices are wired, then its not (technically) an EE problem.  If the "dipping"/buffering only occurs when connected wireless, then the internet itself is not dropping and the issue with be environmental.

If the issue continues with wired connections then that's either an ISP issue or a router issue.

bones85

Well it really is their problem, i never had any "Dipping' With BT 

No point having a wireless router if you can't even make the most of it, cant exactly plug my phone into the router 

[Deleted User]

It sounds like it's your problem. Try changing your router.

You'll need to do your own tests first in any case.

Neil_Jones

bones85 said:

Well it really is their problem, i never had any "Dipping' With BT 

No point having a wireless router if you can't even make the most of it, cant exactly plug my phone into the router 

Different routers have different chipsets which behave in different ways and some are better than others.

Which EE router do you have?  Or you have your own router?

The Smart Hub seems to be a repackaged BT Home Hub 6.

Thrugelmir

bones85 said:

Well it really is their problem, i never had any "Dipping' With BT 

No point having a wireless router if you can't even make the most of it, cant exactly plug my phone into the router 

How many devices is your household connecting concurrently? 

bones85

Deleted_User said:

It sounds like it's your problem. Try changing your router.

You'll need to do your own tests first in any case.

But surely it's up to the broadband companies to supply adequate equipment? a quick google search and you can see it's a common EE problem with their smart hub 

Neil_Jones said:

Different routers have different chipsets which behave in different ways and some are better than others.

Which EE router do you have?  Or you have your own router?

The Smart Hub seems to be a repackaged BT Home Hub 6.

It's the EE SmartHub

Thrugelmir said:

How many devices is your household connecting concurrently? 

1 x Phone 
1 x Laptop
1 x TV 

And those aren't even all used at the same time 

bones85

Strangely since this post, everything seemed fine again, until the last couple of days , even worse at night around 8pm always when football is on.... 

it dips that much i can't even get on bt wholesale speed test 

Neil_Jones

bones85 said:

Strangely since this post, everything seemed fine again, until the last couple of days , even worse at night around 8pm always when football is on.... 

it dips that much i can't even get on bt wholesale speed test 

As said before if you have problems wireless then connect what you can wired.  if the problem goes away the initial problem is caused by either interference, congestion or some other environmental factor.  It sounds like you didn't do this first time round.

EE can't be responsible for problems caused outside of their control.