EE Broadband Constantly dipping

108 Posts

So i've been with EE broadband since September 2020 at my parents house and then moved it over to my own house in December last year
At my parents every now and again, especially in the evening the broadband would dip out, not completely go off but say if i was watching something online like live football, then it would constantly buffer
Now that i've moved the broadband to my home, the problem seems to be even worse, it's still the same router but because i've moved i'm also on a new 24 month contract
i've read on their EE forums and it's quite a common problem with them
Where do i stand with this? would i be able to cancel my contract or not?
At my parents every now and again, especially in the evening the broadband would dip out, not completely go off but say if i was watching something online like live football, then it would constantly buffer
Now that i've moved the broadband to my home, the problem seems to be even worse, it's still the same router but because i've moved i'm also on a new 24 month contract
i've read on their EE forums and it's quite a common problem with them
Where do i stand with this? would i be able to cancel my contract or not?
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No point having a wireless router if you can't even make the most of it, cant exactly plug my phone into the router
You'll need to do your own tests first in any case.
It's the EE SmartHub
it dips that much i can't even get on bt wholesale speed test