PFP energy and credits to British Gas

jbuchanangb

You wish to dispute the balance on the last statement. Presumably your evidence is the previous statement which shows a different closing balance. If not what evidence will you offer?

MWT

valiant24 said:

I guess I could try writing to the postal address for administrators, or try the Ombudsman.  It's BG I won't be paying though so it will get messy.

The Ombudsman isn't going to help with the failed supplier as they can only deal with complaints regarding suppliers who have a supply licence .

Contacting the administrators would be the best bet, but do you have the previous statement showing a different balance or is there a missing statement in the middle?

Similarly do the meter readings make sense?

i.e. is there a missing charge, or is it missing payments?

[Deleted User]

MWT said:

valiant24 said:

I guess I could try writing to the postal address for administrators, or try the Ombudsman.  It's BG I won't be paying though so it will get messy.

The Ombudsman isn't going to help with the failed supplier as they can only deal with complaints regarding suppliers who have a supply licence .

Contacting the administrators would be the best bet, but do you have the previous statement showing a different balance or is there a missing statement in the middle?

Similarly do the meter readings make sense?

i.e. is there a missing charge, or is it missing payments?

Correct. Surely, the first thing to check is that there is an auditable sequence of meter readings: that is, there are no gaps or overlaps. If there are no gaps or overlaps then the energy has been used: the only question left is which supplier provided it? 

In most cases, overpaying the old supplier will work out cheaper than getting a corrected Final Bill PROVIDED the failed supplier and the SoLR have used the same opening readings.

Lungboy

valiant24 said:

Lungboy said:

My credit was low too. I contacted BG and they said they can't contact PFP but would put a note on my account to say I think it's wrong. Not sure what happens now.

I guess I could try writing to the postal address for administrators, or try the Ombudsman.  It's BG I won't be paying though so it will get messy.

How did you contact BG?  I can't ever get through ....

Their online chat system.

Madze

I received my credit before the final bill. I checked the final bill as PFP had made so many mistakes in my short time with them & found I have been overcharged on the standing charge fees. I emailed the administrators who have washed their hands of it & said any further credit will have to come from British Gas. British gas have been useless when I have been able to get through to them o  the phone, I don't hold out much hope of getting a corrected calculation & refund of the overcharge, but I'll give it a go...

valiant24

Madze said:

I received my credit before the final bill. I checked the final bill as PFP had made so many mistakes in my short time with them & found I have been overcharged on the standing charge fees. I emailed the administrators who have washed their hands of it & said any further credit will have to come from British Gas. British gas have been useless when I have been able to get through to them o  the phone, I don't hold out much hope of getting a corrected calculation & refund of the overcharge, but I'll give it a go...

It's all a complete mess.   

My situation was further complicated in that I have Economy 7, and PFP had provided a smart meter which BG's systems were incapable of reading, so that all my units were being recorded as Day usage, ie at a much higher rate, whereas in fact about 80% of my usage is Night use.
Could get no sense out of successive agents in the British Gas (BG) Live Chat so wrote to one of the execs and got a sentient, UK-based woman on the case.   Annoyingly the solution was to swap out the only-just-swapped in smart meter, however BG did write off all the electricity used between them taking over and them swapping out the smart meter.