EDF wronguns

skyn3t

I forgot to add this information and can't edit the post:

We've introduced our new Fix Total Service Feb24v5 tariff – just for existing customers. For most, this will be more expensive than what you'll pay on our Standard (Variable) tariff from April. However, it's the best deal we can offer at this time for those customers who want the certainty that comes with being on a long-term fixed tariff. See what it will cost you in the table below.

• Less than £20 extra a month 2 compared with what you'll pay on our Standard (Variable) tariff from April

• Protects you from further price rises until 2024

nicetea

Before I was switched to EDF from Utility Point ( still not had a bill from them) last  September I was paying 13.34 per unit even though I was on Economy 7 my night storage heaters don't work so UP allowed me to add low and day rate together and just pay one rate with SC 24.10

EDF changed my payments to 24.96 day 11.48 night and SC 24.10 and no option to fix

I have just received an email and my payments have now increased to 35.35 day 16.26 night and SC 38.00 oh and now I have an option to fix at higher rates

So 35.35 from 13.34 is a 165% increase

They have also told me that I have to make an appt to have a smart meter installed with no mention that can opt out 
I have since found out that if I do not want one I have to try to ring them to tell them!!

Now I have just been sent an email for Gas Boiler Protector even though they know I only have electric!

Hot water bottles from now on methinks

Curiousgirl1

nicetea said:

Before I was switched to EDF from Utility Point ( still not had a bill from them) last  September I was paying 13.34 per unit even though I was on Economy 7 my night storage heaters don't work so UP allowed me to add low and day rate together and just pay one rate with SC 24.10

EDF changed my payments to 24.96 day 11.48 night and SC 24.10 and no option to fix

I have just received an email and my payments have now increased to 35.35 day 16.26 night and SC 38.00 oh and now I have an option to fix at higher rates

So 35.35 from 13.34 is a 165% increase

They have also told me that I have to make an appt to have a smart meter installed with no mention that can opt out 
I have since found out that if I do not want one I have to try to ring them to tell them!!

Now I have just been sent an email for Gas Boiler Protector even though they know I only have electric!

Hot water bottles from now on methinks

If you contact them you can go on a totaliser so you get charged 1 rate prices like you did with UP. You’ve been put back onto E7 because you have an E7 meter. 

The prices you have quoted sound like the new prices from April 1st, however the fact they have sent you an email about boiler protection indicates you may have signed up for the long term fixed tariff that included 6 months free boiler cover. You would have had to agree it. Check your emails or messages in your online account to see if there is a copy of a contract there 

Phones4Chris

Well, when I logged into my EDF account last night, I discovered to my horror that in the section "Tariff Details" it was showing prices almost double the "Standard (variable) E7 tariff" prices my tariff changed to on the 1st February as my previous fixed deal expired. The figures are similar to those mentioned by others here and are very similar to the few fixed deals they were currently offering which I'd been looking at. Emails from EDF have been a bit "random" recently and I was thinking have they changed my tariff without telling me?

Anyway, in the Bills and Payments section there is a Tariff Change notification for the 1st February showing the correct "default" rates I should be on, not these excessive figures way above the Price Cap, and no other change notification since.
The joke is there's a link at the end of the detail "Where can I find out more about my tariff?" and guess where it goes!
Well there were a few other things about the "My Account" that I didn't (and never have) like(d) so in view of the time I thought I'll try the "Chat" (I really ought to know better from previous experience - how drawn out and tedious it is to actually get anywhere!).

After a 90 minutes wait (having initially been told I'd get connected in 12 minutes, after an hour it changed to 13 minutes!!), I eventually got an agent and so 1st complaint was about the "Tariff details".
After a few minutes the agent confirmed the expected rates I was on, and what I could see was the new rates from the 1st April which I said was misleading because it doesn't say that! I repeated my remark about it being misleading and it should say "Rates from 1st April", the agent repeated what they already said adding that it was the same across all customers on a variable tariff, and that I wouldn't be charged the new rates, current rates were until 31st March. I repeated my complaint and added that it's obvious it applies to everyone as it's part of some defective automated process and that doesn't resolve this issue which now clearly needs to be escalated to a senior manager in Accounts and Billing or whatever they call themselves! Agent again repeated what they'd said and added the rates would be applied from 01.04.2022. I again had to insist the matter be escalated, which the agent eventually agreed to do!
(Initially AFAIK, as I'd been looking at some of the fixed deals, I hadn't a clue if they changed me to one of them without proper notification - I didn't mention that to the agent as I thought it would confuse the issue - their English isn't that great in whatever off-shore base they are in, BUT that's also why this incorrect information is MISLEADING!).

The 2nd-5th complaints were all related to Smart meters which is really the subject of another thread. I'll come back and update about the Tariff detail when I get a response.

Phones4Chris

Since my complaint to EDF, although I haven't yet had a response, when I log into "My Account" a new big blue "i" information box has appeared in the "Tariff detail" section which says "Any variable prices shown reflect the new prices that will go live on 1st April"
So someone is listening and acting!

[Deleted User]

Paizen said:

Like many, my previous fix came to an end at the worst possible time.

My fix expires 31st May so I do get a couple months grace but I feel sorry for people that will be hit with the new rates on April 1st (Quite ironic that it will be April fools day)