NS&I error sees 300,000+ savers waiting up to six months for interest payments and Bond prizes

MSE_Emily

Hundreds of thousands of NS&I savers and Premium Bond holders have waited up to six months to receive interest payments and prize wins, MoneySavingExpert.com can reveal. It comes after a glitch following a system update...

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NS&I error sees 300,000+ savers waiting up to six months for interest payments and Premium Bond prizes

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eskbanker

Seems odd that a glitch affecting 350,000 people hasn't been mentioned on here (to the best of my recollection) by anyone impacted, although if the majority of the effect is on those with uncompetitive savings accounts, maybe they're less likely to be MSE forum members!

Daliah

There was one post the other days from someone who had received an extra PB win 

https://forums.moneysavingexpert.com/discussion/6335879/ns-i-premium-bond-extra-payout

eskbanker

Daliah said:

There was one post the other days from someone who had received an extra PB win 

https://forums.moneysavingexpert.com/discussion/6335879/ns-i-premium-bond-extra-payout

I don't believe that's related to this issue - the poster there had reconciled winnings received in previous draws, and it turned out that they were receiving one of the delayed prizes originally 'won' by ineligible bonds, a process which routinely happens every month.

In today's story, the implication is that the distribution of missing PB winnings resulting from a newly-discovered glitch hasn't been done yet:

It will notify affected prize winners in writing and missing prizes will be paid via their chosen prize payment method.

[...]

NS&I couldn't tell us exactly when the prizes would be paid, but said that it would be contacting affected customers soon.