Continuation of previous thread cancellation of credit on PAYG (sorry but it wont let me add thus)

edited 19 February 2022 at 12:34AM in Mobiles
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NE5NE5 Forumite
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edited 19 February 2022 at 12:34AM in Mobiles
The call centre say that when I put the 10 pounds on at the beginning of December, the text sent activated the credit and after 30 days it expired. This means after that time you need more credit. They say the terms of their bundles explains this. But it doesnt seem to say that to me. These terms say to keep a credit you need to use a chargeable service up to 180 days or the credit is lost. But they took my credit after 30 so I couldn't use a chargeable service after 30m days without putting more money on. 

So they have allocated this SIM number to a PAYG1 plan, which they say does what I want, however I have still lost the 10 pound credit so I would have to put money onto it to start again.

I'm not really convinced by this, plus they accept the confusion and when I asked for part of the 10 to  be restored, they didnt say no but didnt restore it either.  


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