Reasonable length of time?

hangryconsumer

the_lunatic_is_in_my_head said:

In that case perhaps they hoped you weren't aware of the finer details and would blindly accept their response  

Good job I checked on here then, isn't it?! I knew what they were saying seemed wrong and that I shouldn't be paying anything under that law.

bris

hangryconsumer said:

the_lunatic_is_in_my_head said:

OP perhaps we can give the trader the benefit of the doubt and assume they misunderstood your first communication.

You should write to them (email, letter, etc) to give details of your order and specifically state that you are seeking a remedy of a repair or replacement as required under the Consumer Rights Act due to the goods failing to conform to the contract in terms of durability.

. @bris Is this usual in your experience of replacing the brushes?

No usually they are both pretty much worn to the bone.  

Alderbank

hangryconsumer said:

@MSEMODERATORS I CANT EDIT MY POST

I wanted to add that if 1 brush in 3 years causes faulty machines then 2 brushes with even wear is 6 years use. Based on that information my machine is faultty 1 brush was faulty.

 Fixed it for you.

Where are you looking for the edit button?
I use Google Chrome browser on Windows 10. Other browsers may not be the same.

1. Make sure you are logged on.
2. Look at one of your own posts. You won't see this button anywhere else.
3. Look at the blue-green band at the top of your post. It shows the date in white.
4. Look on the far right of the band for the white gear wheel symbol.

hangryconsumer

In this ridiculously long saga without a washing machine, I took a closer look at the brush, which was not worn down at all, but had been stuck inside the holder because the plastic had melted and stopped it from extending. Some kind of electrical malfunction which caused heat, I imagine. I can't find the part number for the replacement carbon brush on any website and so I've had to go back to the manufacturer who haven't responded. I'm definitely never buying a Hoover or Candy ever again.

I've managed to fix the editing issue. The cog that everyone talked about in the top right corner was never there, but now it is.

bris

There are dozens of third parties that make replacement brushes for washing machines.

Just put the make and model number into google and you will get thousands of results.

The brushes will be the same as the ones in every machine that uses that motor, so there will be a lot of models that use that motor.

if you have one of the brushes out then you can even match it with images.

macman

Candy are cheap but not very cheerful budget machines that have a limited life cycle, like most w/m's under about £400. The usual failure point on these budget machines are the drum bearings. The design life on some of these machines can be as little as 500 cycles (nothing to do with age), so just 3 washes a week would result in failure after about 3 years.
You get what you pay for.
As you have deduced, the motor failure is probably due to the brush sticking in it's holder, and then arcing as it fails to seat down on the commutator properly. This will produce scorching and heat and melt the brush holder. The only cure is a new motor. Changing the brushes won't help if the holder is distorted by heat.

hangryconsumer

macman said:

Candy are cheap but not very cheerful budget machines that have a limited life cycle, like most w/m's under about £400.

Fair enough, the length of time it lasted may be reasonable to you, but the previous Whirlpool was 8+years and that brand is in roughly the same price range. It's no LG/Samsung.

When the Whirlpool failed, the belt had snapped, so I spent £40 on a new one, which also snapped, and so did the 2nd one, resulting in this Candy being purchased. Waste of £80 trying to fix a machine and £220 on a new one? Who knows, since I don't know if buying a new machine at £300 would have lasted longer than the Candy. I realise that you don't know things can't be fixed until you try, but you only save money if the fix works. Otherwise you've just wasted money trying to fix the unfixable and still have to buy a new one anyway. Oh, and when that 1st replacement belt snapped, that retailer also refused to give me a replacement for free because they said I fitted it wrong. I didn't bother chasing them on the 2nd one snapping too since consumer laws aren't on our side. Waste of effort, too much stress and hassle, yet here I am again barely 3 years later chasing retailers and manufaturers...

I'll try a new brush £15, and if that doesn't work then a new motor £90. Plus x number of more weeks without washing facilities.

kaMelo

hangryconsumer said:

macman said:

Candy are cheap but not very cheerful budget machines that have a limited life cycle, like most w/m's under about £400.

Fair enough, the length of time it lasted may be reasonable to you, but the previous Whirlpool was 8+years and that brand is in roughly the same price range. It's no LG/Samsung.

When the Whirlpool failed, the belt had snapped, so I spent £40 on a new one, which also snapped, and so did the 2nd one, resulting in this Candy being purchased. Waste of £80 trying to fix a machine and £220 on a new one? Who knows, since I don't know if buying a new machine at £300 would have lasted longer than the Candy. I realise that you don't know things can't be fixed until you try, but you only save money if the fix works. Otherwise you've just wasted money trying to fix the unfixable and still have to buy a new one anyway. Oh, and when that 1st replacement belt snapped, that retailer also refused to give me a replacement for free because they said I fitted it wrong. I didn't bother chasing them on the 2nd one snapping too since consumer laws aren't on our side. Waste of effort, too much stress and hassle, yet here I am again barely 3 years later chasing retailers and manufaturers...

I'll try a new brush £15, and if that doesn't work then a new motor £90. Plus x number of more weeks without washing facilities.

Whether your machine has been durable enough is always subjective but Candy are a budget brand and £220 for three years service I would consider it almost a disposable item, they're certainly not made with repair in mind and I wouldn't be throwing any money at it myself.
In the hope you get some joy from the retailer you're spending money at a launderette, money you'll never recover. Even if you do get some joy from the retailer with a refund once you factor in deductions for wear and tear and what you've spent at the launderette you're going to be out of pocket pretty quickly.

A three year old Miele washing machine failing is one thing, a three year old Candy is something completely different. 

hangryconsumer

kaMelo, your response is exactly why poor people stay poor. Cheap machines don't last as long. What is the definition of a "cheap machine" that you have described as "almost a disposable item". Planned obsolescence.

I'm getting ZERO joy at this situation. I joined this forum to get help with the Consumer Rights Act, which turns out to be useless, and here I am weeks later, still without a washing machine.

I contacted a company called RANSOM SPARES more than 48 hours ago and they have not responded to my request re: the carbon brushes for sale being the correct part. Yet they seem to have many positive reviews saying that their staff were really helpful and got them the right part for their machine. Maybe I should have just ordered a new washing machine straight away, you're right, but it's too late now since I've travelled down this horrible path of trying to fix things and not send another thing to landfill, so what's your advice right now at this precise moment? Give up and just order a new machine?

the_lunatic_is_in_my_head

OP who is the retailer?

Did they reply when you pushed back to say what you are entitled to under your consumer rights?