Virgin Media O2 axes broadband disconnection fee for homes movers

Former_MSE_James_F

Virgin Media O2 will no longer charge customers a disconnection fee if they move to homes that aren't connected to its cable network. The shake-up could save users £100s - though transfer fees of £20 remain for those who stay with provider when moving home.

Read the full story here:
'Virgin Media O2 axes broadband disconnection fee for homes movers'

Click reply below to discuss. If you haven’t already, join the forum to reply.

agentcain

Good news

Waiting for all the jobsworth members' comments who were quick to scold others for "breaking the contract as it's their choice to move somewhere VM doesn't provide" when the last asked for advice on how to avoid the said fees.

Time for the transfer fees to go too. It doesn't cost them 20£ to make a change in software.

HaroldWren5

agentcain said:

Good news

Waiting for all the jobsworth members' comments who were quick to scold others for "breaking the contract as it's their choice to move somewhere VM doesn't provide" when the last asked for advice on how to avoid the said fees.

Time for the transfer fees to go too. It doesn't cost them 20£ to make a change in software.

Excellent point

flaneurs_lobster

agentcain said:

Waiting for all the jobsworth members' comments who were quick to scold others for "breaking the contract as it's their choice to move somewhere VM doesn't provide" when the last asked for advice on how to avoid the said fees.

Are you suggesting that the correct advice should have been "Don't move house yet because at some point in the future VM may change their policy and not charge exit fees" ? What do you think the advice should have been?

littleboo

agentcain said:

Good news

Waiting for all the jobsworth members' comments who were quick to scold others for "breaking the contract as it's their choice to move somewhere VM doesn't provide" when the last asked for advice on how to avoid the said fees.

Time for the transfer fees to go too. It doesn't cost them 20£ to make a change in software.

I would imagine it costs them more than £20 in reality. 

phillw

agentcain said:

Good news

Waiting for all the jobsworth members' comments who were quick to scold others for "breaking the contract as it's their choice to move somewhere VM doesn't provide" when the last asked for advice on how to avoid the said fees.

Time for the transfer fees to go too. It doesn't cost them 20£ to make a change in software.

All Virgin Media have done is made the decision to make existing customers bear the cost to try to entice new nomadic customers.

Like Darth Vader, they can alter the deal. Pray they don't alter it any further.

southsidergs

agentcain said:

Good news

Waiting for all the jobsworth members' comments who were quick to scold others for "breaking the contract as it's their choice to move somewhere VM doesn't provide" when the last asked for advice on how to avoid the said fees.

Time for the transfer fees to go too. It doesn't cost them 20£ to make a change in software.

LOL, it will cost them more than £20 with engineer costs etc

agentcain

flaneurs_lobster said:

agentcain said:

Waiting for all the jobsworth members' comments who were quick to scold others for "breaking the contract as it's their choice to move somewhere VM doesn't provide" when the last asked for advice on how to avoid the said fees.

Are you suggesting that the correct advice should have been "Don't move house yet because at some point in the future VM may change their policy and not charge exit fees" ? What do you think the advice should have been?

Right next to "how dare these plebs move house? They should be charged extra, as if they don't have enough expenses already!" 

The correct advice should have been "here's a nice little legal trick to avoid them. Don't be their customer again. Let them actually compete for your custom"

southsidergs said:

agentcain said:

Good news

Waiting for all the jobsworth members' comments who were quick to scold others for "breaking the contract as it's their choice to move somewhere VM doesn't provide" when the last asked for advice on how to avoid the said fees.

Time for the transfer fees to go too. It doesn't cost them 20£ to make a change in software.

LOL, it will cost them more than £20 with engineer costs etc

Lol sure. Their highly specialised engineering department. Nothing they can't already cover off their profit. Oh wait, they already employ them to maintain the network.