Music Magpie - unfortunately, this order has been confirmed as fraud

acrowther

Alderbank said:

m-holland said:

I checked the receipt and the post office didn't weight it and entered 95g's. I have asked what they received and why are they being vague in their responses. I have also asked if I should report to the police and if they are returning the item they say they got.

acrowther said:

I have never known a Post Office not to weigh any sort of parcel.

I agree. The scales are on your side of the screen and the weight is needed to start the process and calculate the postage.Even when I take parcels that I have pre-weighed and stuck prepaid postage label on they say they have to weigh again in order to log it on the system and generate proof of posting.

95g sounds too light for s20. The battery alone must weigh more than that. 
Samsung say s20 weighs 163g, and that's without any packing.

Its a prepaid label that music magpie provide and its not needed to be weighted (according to the post office). Ive been to the post office today and they confirmed they just enter a random weight for these types of labels and they have not been told to enter a weight.

Music Magpie have finally confirmed no item has been received and due to the weight they said its fraud and will not pay out.

cheers all for the replies

DCFC79

acrowther said:

Alderbank said:

m-holland said:

I checked the receipt and the post office didn't weight it and entered 95g's. I have asked what they received and why are they being vague in their responses. I have also asked if I should report to the police and if they are returning the item they say they got.

acrowther said:

I have never known a Post Office not to weigh any sort of parcel.

I agree. The scales are on your side of the screen and the weight is needed to start the process and calculate the postage.Even when I take parcels that I have pre-weighed and stuck prepaid postage label on they say they have to weigh again in order to log it on the system and generate proof of posting.

95g sounds too light for s20. The battery alone must weigh more than that. 
Samsung say s20 weighs 163g, and that's without any packing.

Its a prepaid label that music magpie provide and its not needed to be weighted (according to the post office). Ive been to the post office today and they confirmed they just enter a random weight for these types of labels and they have not been told to enter a weight.

Music Magpie have finally confirmed no item has been received and due to the weight they said its fraud and will not pay out.

cheers all for the replies

If that's the case then why ask for the IMEI number if they didn't have the phone, what were they going to do check it against an invisible phone.

Not an expert here but as they provided the service eg the courier are MM not liable this ?

cx6

yes, since MM provided the label the return is complete once the post office accept the package.

acrowther

DCFC79 said:

acrowther said:

Alderbank said:

m-holland said:

I checked the receipt and the post office didn't weight it and entered 95g's. I have asked what they received and why are they being vague in their responses. I have also asked if I should report to the police and if they are returning the item they say they got.

acrowther said:

I have never known a Post Office not to weigh any sort of parcel.

I agree. The scales are on your side of the screen and the weight is needed to start the process and calculate the postage.Even when I take parcels that I have pre-weighed and stuck prepaid postage label on they say they have to weigh again in order to log it on the system and generate proof of posting.

95g sounds too light for s20. The battery alone must weigh more than that. 
Samsung say s20 weighs 163g, and that's without any packing.

Its a prepaid label that music magpie provide and its not needed to be weighted (according to the post office). Ive been to the post office today and they confirmed they just enter a random weight for these types of labels and they have not been told to enter a weight.

Music Magpie have finally confirmed no item has been received and due to the weight they said its fraud and will not pay out.

cheers all for the replies

If that's the case then why ask for the IMEI number if they didn't have the phone, what were they going to do check it against an invisible phone.

Not an expert here but as they provided the service eg the courier are MM not liable this ?

MM said they asked for the IMEI so they can block the phone. 

I completely agree in my eyes they are liable, I have to say the service has been shocking. I'm appalled they can blame me and refuse to not pay out when they don't have the item.

I have asked that they do a proper investigation and if they choose not to Ill take them to small claims court. 

Manxman_in_exile

acrowther said:

Alderbank said:

m-holland said:

I checked the receipt and the post office didn't weight it and entered 95g's. I have asked what they received and why are they being vague in their responses. I have also asked if I should report to the police and if they are returning the item they say they got.

acrowther said:

I have never known a Post Office not to weigh any sort of parcel.

I agree. The scales are on your side of the screen and the weight is needed to start the process and calculate the postage.Even when I take parcels that I have pre-weighed and stuck prepaid postage label on they say they have to weigh again in order to log it on the system and generate proof of posting.

95g sounds too light for s20. The battery alone must weigh more than that. 
Samsung say s20 weighs 163g, and that's without any packing.

Its a prepaid label that music magpie provide and its not needed to be weighted (according to the post office). Ive been to the post office today and they confirmed they just enter a random weight for these types of labels and they have not been told to enter a weight.
...

If the Post Office have told you that (and I'm not suggesting that they haven't ... ) then that sounds like an appalling process on their part.  If a weight is necessary to get the item "onto the system" in some way, then surely it makes sense to use the correct weight rather than some random one?  We see plenty of threads on here which often come down to questions of weight.

If I were the OP, I'd be making a formal complaint to the PO about this.  It's a daft procedure.  Where is the advantage of giving a made up weight rather than the correct one?

(If I'd been in the OP's position I would have insisted on it being weighed and that weight used.) 

Alderbank

The OP has said they will take it to small claims court.
Do you have a witness statement from the Post Office clerk to say they falsified the certificate of posting?
The judge will read the documented evidence and conclude on balance of probabilities that the OP posted a package weighing 95g to Music Magpie. The claim that it contained a phone of weight 163g is likely to be dismissed.

Manxman_in_exile

And that's why I'd be making a formal complaint to the Post Office.  If the OP has been told by their local PO representative (I'm never sure if they're employees or franchisees) that it is official procedure to record a false weight for these pre-paid postage labels, then I would definitely want to follow it up further.

Not being funny - or accusing anybody of anything - but if I were a PO clerk (or whatever they are) in that sort of situation, I would want the protection for my own benefit of following a procedure that demanded the correct weight being recorded.  If the PO permits any random weight (which I find hard to believe) it's an invitation to fraud...

acrowther

Alderbank said:

The OP has said they will take it to small claims court.
Do you have a witness statement from the Post Office clerk to say they falsified the certificate of posting?
The judge will read the documented evidence and conclude on balance of probabilities that the OP posted a package weighing 95g to Music Magpie. The claim that it contained a phone of weight 163g is likely to be dismissed.

Not yet, I've asked MM to conduct  a review with Royal Mail. If they don't speak to the post office I said I would go back for a statement to support when I take them to small claims court.

I'm awaiting their reply before moving forward.

Cheers all for the comments appreciate it.

Alderbank

acrowther said:

Alderbank said:

The OP has said they will take it to small claims court.
Do you have a witness statement from the Post Office clerk to say they falsified the certificate of posting?
The judge will read the documented evidence and conclude on balance of probabilities that the OP posted a package weighing 95g to Music Magpie. The claim that it contained a phone of weight 163g is likely to be dismissed.

Ive been to the post office today and they confirmed they just enter a random weight for these types of labels and they have not been told to enter a weight.
If MM don't speak to the post office I said I would go back for a statement to support when I take them to small claims court.

That's good. The useful thing about dealing with the Post Office is that every tiniest action is detailed in their written procedure manuals.
The witness does not need to remember your actual visit. The statement just needs a copy of the relevant printed instruction and a statement by the counter clerk that he was on duty at that time and date and he followed that instruction for each package.
I have to say again though that I often take pre-weighed and prepaid packages to the Post Office and whoever is on duty insists on weighing each one and recording the exact weight on the certificate of posting.

Manxman_in_exile

The OP may have had it "confirmed" to them that the PO just enter a random weight for these pre-paid labels, but I'd like to see a witness statement actually saying that and referencing the procedural instruction that permits them to do so.

I can't imagine any circumstance at all where the PO would not use the actual weight rather than a weight they haven't even attempted to guess accurately.