PCN at NCP, but already paid?

Andy234234

Just received a PCN as keeper, entered an ANPR controlled carpark, entered registration number when leaving, the ticket machine calculated the parking fee and fee was paid via card.  PCN says I failed to pay sufficient for parking, however I could only pay the amount that was presented by the ticket machine.

Seems like the ticket machine was faulty somehow and wasn't correctly calculating the parking charges, this isn't my fault and it seems the £60 charge is a result of NCP badly configured or broken hardware.

How would I proceed with fighting this?

Thanks

Le_Kirk

Was it a barrier controlled exit?  This means that you could not leave if: -
1.  You didn't pay the correct amount
2.  You didn't put in the correct VRM
If it wasn't barrier controlled exit, did you input the correct VRM and maybe paid for someone else's parking?

KeithP

Could it be that when paying, the machine presented one amount but you were expected to adjust that to cover the time the car was actually parked?

A common ruse.

The keeper should send the blue text template appeal easily found in the first post of the NEWBIES thread.
Send it unchanged - no additions or alterations needed.

Andy234234

There was no barrier, the correct VRM is on the receipt fromt the ticket machine and the PCN

KeithP

This looks to be remarkably similar to your parking event back in 2016.

Andy234234

That was paid by phone and the operator made a typo with the VRM

This is a ticket machine keyboard, the VRM is correct both on the receipt and the PCN - it is not saying I didn't pay, but that i haven't paid enough, however the ticket machine worked out the fee and it was paid at the machine

Andy234234

KeithP said:

Could it be that when paying, the machine presented one amount but you were expected to adjust that to cover the time the car was actually parked?

A common ruse.

The keeper should send the blue text template appeal easily found in the first post of the NEWBIES thread.
Send it unchanged - no additions or alterations needed.

Re PCN number:

I dispute your 'parking charge', as the keeper of the vehicle. I deny any liability or contractual agreement and I will be making a complaint about your predatory conduct to your client landowner.

There will be no admissions as to who was driving and no assumptions can be drawn. Since your PCN is a vague template, I r

Is this the bit?  newbie thread is quite messy?

KeithP

Andy234234 said:

KeithP said:

Could it be that when paying, the machine presented one amount but you were expected to adjust that to cover the time the car was actually parked?

A common ruse.

The keeper should send the blue text template appeal easily found in the first post of the NEWBIES thread.
Send it unchanged - no additions or alterations needed.

Re PCN number:

I dispute your 'parking charge', as the keeper of the vehicle. I deny any liability or contractual agreement and I will be making a complaint about your predatory conduct to your client landowner.

There will be no admissions as to who was driving and no assumptions can be drawn. Since your PCN is a vague template, I r

Is this the bit? 

How many blue text template appeals did you find in the NEWBIES thread?

Andy234234 said:

KeithP said:

Could it be that when paying, the machine presented one amount but you were expected to adjust that to cover the time the car was actually parked?

A common ruse.

The keeper should send the blue text template appeal easily found in the first post of the NEWBIES thread.
Send it unchanged - no additions or alterations needed.

  newbie thread is quite messy?

Do you realise that all the resources on this forum are provided by volunteers?

Castle

Did this happen over Xmas? 

Andy234234

Last weekend of January 2022

Andy234234

Does this look like a suitable response?

Re PCN number:

I dispute your 'parking charge', as the keeper of the vehicle. I deny any liability or contractual agreement and I will be making a complaint about your predatory conduct to your client landowner.

There will be no admissions as to who was driving and no assumptions can be drawn. Since your PCN is a vague template, I require an explanation of the allegation and your evidence. You must include a close up actual photograph of the sign you contend was at the location on the material date as well as your images of the vehicle.

If the allegation concerns a PDT machine, the data supplied in response to this appeal must include the record of payments made - showing partial VRNs - and an explanation of the reason for the PCN, because your Notice does not explain it.

If the allegation involves an alleged overstay of minutes, your evidence must include the actual grace period agreed by the landowner.

On entering the VRN in the Ticket Machine the necessary fee was displayed and paid accordingly.  It was not possible to pay any more (or less) than the fee displayed.

You are blaming the driver for your faulty or inaccurate Ticket Machine which displayed the parking amount owed.

In order to resolve the dispute I attach a copy of the receipt from the Ticket Machine