HSBC Fraud and HSBC Being unhelpful

Fairyeggs

kaMelo said:

What exactly did the text say, was there any warnings in it?

The details can be important in resolving the case.

No.. she sent the text to me while i was on the phone and asked me to read the 6 six digit number back to her. I should of picked it up then. but i got so many other issues going on it took a bit beofre it hit me. I hang up and rang HSBC that took 30 min to get through and cut off twice, had a 5 yo wanting my attention constant. Text came through from HSBCUKPASCD

cymruchris

Fairyeggs said:

kaMelo said:

What exactly did the text say, was there any warnings in it?

The details can be important in resolving the case.

No.. she sent the text to me while i was on the phone and asked me to read the 6 six digit number back to her. I should of picked it up then. but i got so many other issues going on it took a bit beofre it hit me. I hang up and rang HSBC that took 30 min to get through and cut off twice, had a 5 yo wanting my attention constant. Text came through from HSBCUKPASCD

And did it include any warning about not sharing the code? What was the exact wording?

Fairyeggs

cymruchris said:

Fairyeggs said:

kaMelo said:

What exactly did the text say, was there any warnings in it?

The details can be important in resolving the case.

No.. she sent the text to me while i was on the phone and asked me to read the 6 six digit number back to her. I should of picked it up then. but i got so many other issues going on it took a bit beofre it hit me. I hang up and rang HSBC that took 30 min to get through and cut off twice, had a 5 yo wanting my attention constant. Text came through from HSBCUKPASCD

And did it include any warning about not sharing the code? What was the exact wording?

Just looked. I never read it at the time. But yes says never share the the passcode even with bank staff. Till you pointed it out i never saw this. I just looked at the 6 digit and gave it to thm. I'm guessing this how thay catch people out. Well think you comfirm i wont be getting my money back.

Fairyeggs

Fairyeggs said:

cymruchris said:

Fairyeggs said:

kaMelo said:

What exactly did the text say, was there any warnings in it?

The details can be important in resolving the case.

No.. she sent the text to me while i was on the phone and asked me to read the 6 six digit number back to her. I should of picked it up then. but i got so many other issues going on it took a bit beofre it hit me. I hang up and rang HSBC that took 30 min to get through and cut off twice, had a 5 yo wanting my attention constant. Text came through from HSBCUKPASCD

And did it include any warning about not sharing the code? What was the exact wording?

Just looked. I never read it at the time. But yes says never share the the passcode even with bank staff. Till you pointed it out i never saw this. I just looked at the 6 digit and gave it to thm. I'm guessing this how thay catch people out. Well think you comfirm i wont be getting my money back.

Thing is i was in panick mode as thought my account was in danger so wanted to get it resolve quickly. had a 5 yo wanting attention and cooking tea/

Chris_English

Amixo3032 said:

Telling you now I’ve had LOADS of trouble with hsbc , go read my thread and find out what I had to put up with.. 


chat to them in the app and say refund my money , if you can prove those payments weren’t you then they will refund you. 

I can’t see that, there are only two threads from you showing; one about your rent arrears and one about your friend who got a CIFAS marker for committing serious fraud against HSBC.

What problems did you have?

Fairyeggs

cymruchris said:

Firstly sorry to hear you're in this situation - it's not very pleasant to say the least, and can be a total panic. Have you ever received text messages like the ones above?

Most banks including hsbc are giving out warnings now - and tend to be quite heavy on their apps shouting about it about not giving out codes. As you’ve done so - as much as you’re in a very difficult situation - you’ll have to give them time to investigate. Having given out the code - you’ll have to hope that they’ll settle in your favour and refund the payments - but as you gave out the code willingly there’s a chance they won’t - so you’ll need to plan accordingly as though they won’t. It’s not going to get resolved tomorrow most likely - so you need to consider emergency options.  If there’s genuinely nobody that can help you out short term for support - then it might be a useful idea to get in touch with your local food bank - explain what’s happened and that you’re penniless with a child and need support in the form of a food parcel. I volunteer with one - and we’d happily put together a parcel for you when in dire straits - we wouldn’t let anyone go hungry. (Don't feel embarrassed or ashamed in approaching one)

https://www.trusselltrust.org/get-help/find-a-foodbank/

Ongoing - it’s worth getting yourself a second bank account with another bank - and keep a small amount of money in each. Should anything ever happen to one of your accounts - you’ll have a backup to keep you going. This won’t help you much today - but it’s a useful tip for when you’ve sorted yourself out. 

Wish you luck in resolving it and please update us as to how you’re getting on. 

I have just received that fraud alert message..  2nd one down.. bit Kate now.. 
I'm hoping that having the system down when I phone them and that i felt I was mutilated by the caller I can get it back. I ain't hold much hope. Next time I will always ring the bank up regard issues why they called. Will always hang up and ring back 

cymruchris

Fairyeggs said:

cymruchris said:

Firstly sorry to hear you're in this situation - it's not very pleasant to say the least, and can be a total panic. Have you ever received text messages like the ones above?

Most banks including hsbc are giving out warnings now - and tend to be quite heavy on their apps shouting about it about not giving out codes. As you’ve done so - as much as you’re in a very difficult situation - you’ll have to give them time to investigate. Having given out the code - you’ll have to hope that they’ll settle in your favour and refund the payments - but as you gave out the code willingly there’s a chance they won’t - so you’ll need to plan accordingly as though they won’t. It’s not going to get resolved tomorrow most likely - so you need to consider emergency options.  If there’s genuinely nobody that can help you out short term for support - then it might be a useful idea to get in touch with your local food bank - explain what’s happened and that you’re penniless with a child and need support in the form of a food parcel. I volunteer with one - and we’d happily put together a parcel for you when in dire straits - we wouldn’t let anyone go hungry. (Don't feel embarrassed or ashamed in approaching one)

https://www.trusselltrust.org/get-help/find-a-foodbank/

Ongoing - it’s worth getting yourself a second bank account with another bank - and keep a small amount of money in each. Should anything ever happen to one of your accounts - you’ll have a backup to keep you going. This won’t help you much today - but it’s a useful tip for when you’ve sorted yourself out. 

Wish you luck in resolving it and please update us as to how you’re getting on. 

I have just received that fraud alert message..  2nd one down.. bit Kate now.. 
I'm hoping that having the system down when I phone them and that i felt I was mutilated by the caller I can get it back. I ain't hold much hope. Next time I will always ring the bank up regard issues why they called. Will always hang up and ring back 

For now you'll have to keep fingers crossed - but it will be a case of them completing their investigation. Have you managed to sort out some short-term support to keep food on the table?

Fairyeggs

cymruchris said:

Fairyeggs said:

cymruchris said:

Firstly sorry to hear you're in this situation - it's not very pleasant to say the least, and can be a total panic. Have you ever received text messages like the ones above?

Most banks including hsbc are giving out warnings now - and tend to be quite heavy on their apps shouting about it about not giving out codes. As you’ve done so - as much as you’re in a very difficult situation - you’ll have to give them time to investigate. Having given out the code - you’ll have to hope that they’ll settle in your favour and refund the payments - but as you gave out the code willingly there’s a chance they won’t - so you’ll need to plan accordingly as though they won’t. It’s not going to get resolved tomorrow most likely - so you need to consider emergency options.  If there’s genuinely nobody that can help you out short term for support - then it might be a useful idea to get in touch with your local food bank - explain what’s happened and that you’re penniless with a child and need support in the form of a food parcel. I volunteer with one - and we’d happily put together a parcel for you when in dire straits - we wouldn’t let anyone go hungry. (Don't feel embarrassed or ashamed in approaching one)

https://www.trusselltrust.org/get-help/find-a-foodbank/

Ongoing - it’s worth getting yourself a second bank account with another bank - and keep a small amount of money in each. Should anything ever happen to one of your accounts - you’ll have a backup to keep you going. This won’t help you much today - but it’s a useful tip for when you’ve sorted yourself out. 

Wish you luck in resolving it and please update us as to how you’re getting on. 

I have just received that fraud alert message..  2nd one down.. bit Kate now.. 
I'm hoping that having the system down when I phone them and that i felt I was mutilated by the caller I can get it back. I ain't hold much hope. Next time I will always ring the bank up regard issues why they called. Will always hang up and ring back 

For now you'll have to keep fingers crossed - but it will be a case of them completing their investigation. Have you managed to sort out some short-term support to keep food on the table?

Yes.. it fine... I have a monzo account that I used for bills. With an overdraft now.
They have a decent set up where when a transaction is made. You have to go in app and it warn you who your paying and you put in your 4 pin. Had one before Xmas and i didn't recognise the transaction. So it didn't go through..  hsbc should adopt this. As the scammers said the code was to freeze my account. I got so much going on in my life at the min i just can't think straight. Raising a kid single handle not easy.
They just sent the fraud alert message. If i got that yesterday this would not had happend as the the exact thing that happened.
I will also raised my concern that if their system wasn't down it wouldn't of happen. Need to get that called listen to as I'm sure he said they will ring you back. Which they did.. but the scammers.
Also it still showing pending? 

Chris_English

Fairyeggs said:

cymruchris said:

Fairyeggs said:

cymruchris said:

Firstly sorry to hear you're in this situation - it's not very pleasant to say the least, and can be a total panic. Have you ever received text messages like the ones above?

Most banks including hsbc are giving out warnings now - and tend to be quite heavy on their apps shouting about it about not giving out codes. As you’ve done so - as much as you’re in a very difficult situation - you’ll have to give them time to investigate. Having given out the code - you’ll have to hope that they’ll settle in your favour and refund the payments - but as you gave out the code willingly there’s a chance they won’t - so you’ll need to plan accordingly as though they won’t. It’s not going to get resolved tomorrow most likely - so you need to consider emergency options.  If there’s genuinely nobody that can help you out short term for support - then it might be a useful idea to get in touch with your local food bank - explain what’s happened and that you’re penniless with a child and need support in the form of a food parcel. I volunteer with one - and we’d happily put together a parcel for you when in dire straits - we wouldn’t let anyone go hungry. (Don't feel embarrassed or ashamed in approaching one)

https://www.trusselltrust.org/get-help/find-a-foodbank/

Ongoing - it’s worth getting yourself a second bank account with another bank - and keep a small amount of money in each. Should anything ever happen to one of your accounts - you’ll have a backup to keep you going. This won’t help you much today - but it’s a useful tip for when you’ve sorted yourself out. 

Wish you luck in resolving it and please update us as to how you’re getting on. 

I have just received that fraud alert message..  2nd one down.. bit Kate now.. 
I'm hoping that having the system down when I phone them and that i felt I was mutilated by the caller I can get it back. I ain't hold much hope. Next time I will always ring the bank up regard issues why they called. Will always hang up and ring back 

For now you'll have to keep fingers crossed - but it will be a case of them completing their investigation. Have you managed to sort out some short-term support to keep food on the table?

Yes.. it fine... I have a monzo account that I used for bills. With an overdraft now.
They have a decent set up where when a transaction is made. You have to go in app and it warn you who your paying and you put in your 4 pin. Had one before Xmas and i didn't recognise the transaction. So it didn't go through..  hsbc should adopt this.

I don’t agree here. HSBC err on the side of not making it too onerous to use them, and I’d be far from happy if I was having to enter a PIN for my transactions.

What they do instead is to send people a PIN via text with a very clear warning not to give the number out. I much prefer this.

Fairyeggs

Chris_English said:

Fairyeggs said:

cymruchris said:

Fairyeggs said:

cymruchris said:

Firstly sorry to hear you're in this situation - it's not very pleasant to say the least, and can be a total panic. Have you ever received text messages like the ones above?

Most banks including hsbc are giving out warnings now - and tend to be quite heavy on their apps shouting about it about not giving out codes. As you’ve done so - as much as you’re in a very difficult situation - you’ll have to give them time to investigate. Having given out the code - you’ll have to hope that they’ll settle in your favour and refund the payments - but as you gave out the code willingly there’s a chance they won’t - so you’ll need to plan accordingly as though they won’t. It’s not going to get resolved tomorrow most likely - so you need to consider emergency options.  If there’s genuinely nobody that can help you out short term for support - then it might be a useful idea to get in touch with your local food bank - explain what’s happened and that you’re penniless with a child and need support in the form of a food parcel. I volunteer with one - and we’d happily put together a parcel for you when in dire straits - we wouldn’t let anyone go hungry. (Don't feel embarrassed or ashamed in approaching one)

https://www.trusselltrust.org/get-help/find-a-foodbank/

Ongoing - it’s worth getting yourself a second bank account with another bank - and keep a small amount of money in each. Should anything ever happen to one of your accounts - you’ll have a backup to keep you going. This won’t help you much today - but it’s a useful tip for when you’ve sorted yourself out. 

Wish you luck in resolving it and please update us as to how you’re getting on. 

I have just received that fraud alert message..  2nd one down.. bit Kate now.. 
I'm hoping that having the system down when I phone them and that i felt I was mutilated by the caller I can get it back. I ain't hold much hope. Next time I will always ring the bank up regard issues why they called. Will always hang up and ring back 

For now you'll have to keep fingers crossed - but it will be a case of them completing their investigation. Have you managed to sort out some short-term support to keep food on the table?

Yes.. it fine... I have a monzo account that I used for bills. With an overdraft now.
They have a decent set up where when a transaction is made. You have to go in app and it warn you who your paying and you put in your 4 pin. Had one before Xmas and i didn't recognise the transaction. So it didn't go through..  hsbc should adopt this.

I don’t agree here. HSBC err on the side of not making it too onerous to use them, and I’d be far from happy if I was having to enter a PIN for my transactions.

What they do instead is to send people a PIN via text with a very clear warning not to give the number out. I much prefer this.

Can't ohonr be cloned as well to make it easier for these peoe to commit fraud.
A friend can see who ringing and read her child messages that appear on her child phone. 
We a got preferences.. 
Well wish me luck.