Ikea Mis sold Item

TELLIT01

Aylesbury_Duck said:

AmyM31 said:

Aylesbury_Duck said:

What instruction and installation manual came with the hob?  The correct one for the actual hob, or the wrong one that matched the incorrect label?

Come to think of it there wasn’t one provided!

Who installed it, and how did they do so without the installation instructions?  Looked it up, or guessed?  

Any electrician or kitchen fitter would be able to install a hob with out an instruction manual.

sheramber

Ergates said:

Sandtree said:

Aylesbury_Duck said:

cx6 said:

Go back to the beginning - what item did you buy from Ikea ie what does the sales documentation say (ie the receipt). Does it say you bought a Whirlpool Hob or an Electrolux hob?

Now look at what you have got. Is it the same? If not, then Ikea have sold you the wrong item and you should go back to them and complain.

I think the label and the sales documentation refers to Whirlpool, and the item is an Electrolux. 

The label and invoice says Ikea, the OP did some digging as to who's device has been white labelled to Ikea and was told it was Whirlpool. Its since come to light that the model number isnt what they thought it was and the older model that they actually got was made by Electrolux

For some reason the OP decided to insure it under who they believed the manufacturer was rather than the brand on the front of the device (Ikea)

From what the OP says above, it was IKEA who advised them to do so.  So, IKEA mislabelled the item, gave the OP bad advice, then gave them further incorrect information.   This has resulted in the OP taking out an insurance policy that was never valid, thus leaving themselves without insurance cover that they now need.

I feel like IKEA should be held at least partially liable for this.

Ikea have accepted they made an error but then OP is not satisfied with their offer  to resolve the problem.

Alderbank

IKEA's returns policy is quite generous and goes well beyond consumer rights. The customer has 365 days to return an in-shop purchase for any reason and get a full refund provided it is returned in the same condition, packing, etc. as when it was bought.

The OP cannot do this because they have smashed it.

IKEA do seem to have labelled it wrongly so under CRA 2015 they must repair or replace if possible and if not they must refund less any depreciation or damage when the customer returns it to them. If the OP can't return it I don't think IKEA have any further obligation?

I expect that the ADR will order IKEA to refund the difference between the last selling price of the hob they received and the last selling price of the hob it was labelled as. That would be fair. The OP said there was no functional difference between them, just cosmetic updates.

Not relevant but if I accidentally smashed my induction hob I would claim against my house/contents policy. Any further insurance I bought would specifically exclude items already insured on an existing policy.

Aylesbury_Duck

TELLIT01 said:

Aylesbury_Duck said:

AmyM31 said:

Aylesbury_Duck said:

What instruction and installation manual came with the hob?  The correct one for the actual hob, or the wrong one that matched the incorrect label?

Come to think of it there wasn’t one provided!

Who installed it, and how did they do so without the installation instructions?  Looked it up, or guessed?  

Any electrician or kitchen fitter would be able to install a hob with out an instruction manual.

I don't doubt that, but should they?

Sandtree

Aylesbury_Duck said:

TELLIT01 said:

Aylesbury_Duck said:

AmyM31 said:

Aylesbury_Duck said:

What instruction and installation manual came with the hob?  The correct one for the actual hob, or the wrong one that matched the incorrect label?

Come to think of it there wasn’t one provided!

Who installed it, and how did they do so without the installation instructions?  Looked it up, or guessed?  

Any electrician or kitchen fitter would be able to install a hob with out an instruction manual.

I don't doubt that, but should they?

Most hobs will have a product information sticker showing what amp they need... for the most basic induction hobs they have a standard 13amp 3 pin plug and you just stick it any socket. Anything with more umph will need to be wired in to a line with an appropriate fuse so if you are replacing another item of similar power just 3 wires to connect. Even in the instruction book its not going to tell you what gauge of wire to use etc as thats what the electrician is there to determine 

The only thing thats useful that the manual has will be the size of the cut out required but a measuring tape will tell you that easily enough when you look at the underside of the device. 

Alderbank

Aylesbury_Duck said:

TELLIT01 said:

Aylesbury_Duck said:

AmyM31 said:

Aylesbury_Duck said:

What instruction and installation manual came with the hob?  The correct one for the actual hob, or the wrong one that matched the incorrect label?

Come to think of it there wasn’t one provided!

Who installed it, and how did they do so without the installation instructions?  Looked it up, or guessed?  

Any electrician or kitchen fitter would be able to install a hob with out an instruction manual.

I don't doubt that, but should they?

It will have a 3 core flexible cable and a current rating stamped on the appliance itself. That is all the electrician needs to install it safely.
Fitting it into the work surface is a different matter even with the instructions, especially if you don't have the little bag of fancy clips

born_again

Aylesbury_Duck said:

cx6 said:

Go back to the beginning - what item did you buy from Ikea ie what does the sales documentation say (ie the receipt). Does it say you bought a Whirlpool Hob or an Electrolux hob?

Now look at what you have got. Is it the same? If not, then Ikea have sold you the wrong item and you should go back to them and complain.

I think the label and the sales documentation refers to Whirlpool, and the item is an Electrolux.  IKEA sold OP the 'right' item (in that OP saw it in the bargain bucket and bought it) but you're right that it's not the right item because it was mis-labelled.  OP has complained, but I think the problem is the time that elapsed - they brought it home, had it installed (without referring to the installation instructions, it seems) and used it for several months.  Had they not broken the glass, they'd be none the wiser about the mis-labelling.

IKEA have offered a resolution which appears fair to me (but which OP isn't happy with), and have also suggested dispute resolution, so I'm at a bit of a loss as to why OP isn't taking that offer up.  I can't see that OP would get a better resolution via credit card or small claims action.

Certainly not by Credit Card as the issue is the OP broke the hob. Which is the crux of the problem now. Not as described would not factor now.

Thrugelmir

Why not claim on your house insurance policy? 

lincroft1710

Thrugelmir said:

Why not claim on your house insurance policy? 

Depending on excess and prospect of increased future premiums, may not be worth it

Thrugelmir

AmyM31 said:

We purchased an induction hob from ikea. It was ex display in the ‘bargain corner’ and was labelled as a specific model (item code) with specific features. 

What was the discount off the "new price"?