Ikea Mis sold Item

AmyM31

Sandtree said:

AmyM31 said:

Sandtree said:

What "insurance" did you buy? Most warranties arent insurance and many are supplied from the likes of D&G. You'd have insured it as an Ikea hob and it is an Ikea hob so confused as to why you say the insurance is invalid? 

We bought our policy with domestic and general. It was insured as a whirlpool product, however the item is actually manufactured by Electrolux. The insurance company advised as it wasn’t the item we had given them the details for the policy was void and they couldn’t arrange the repair. I think we had to give them details such as the article number and when the policy was set up. 

Well there is part of your problem, it should have been insured as Ikea which is the brand of the item and is a brand you can insure with D&G... brands white label, buy large components prebuilt, it could be Whirlpool did the assembly but Beco produced the main induction component and another company made the glass. It isnt for you to work out the full supply chain but simply look at the brand on the front and quote that.

You technically have made a false declaration by stating it is a Whirlpool product and so that would void an insurance product. D&G write most of their products as a service plan not insurance and under that arm they have even wider grounds to cancel a policy if you didnt read the Ikea it states on the front and gave some other random brand.

Whirlpool, Electrolux and Ikea all cost the same to insure with D&G but CIDRA gives the insurer the automatic right to void a policy with an intentional or reckless false declaration and retain the premiums

HarryDavies01 said:

Surely there is a label on the actual item giving the model number etc which would then indicate the manufacturer? I assume this is how DG found it wasn’t the right item insured. Surely its down to you to insure the correct item? 

Doesnt need the model number, D&G dont ask for it, they ask for the brand and the OP has an Ikea unit but declared it as Whirlpool as they believed that to be the underlying manufacturer. As soon as they see the top of the device with the wrong brand it;s a false declaration  

HarryDavies01 said:

Surely there is a label on the actual item giving the model number etc which would then indicate the manufacturer? I assume this is how DG found it wasn’t the right item insured. Surely its down to you to insure the correct item? 

When we were arranging the DG cover it was Ikea who advised us to take the cover out with Whirlpool. I called them and asked them who the manufacturer was based on the receipt. I have this in writing from them. They advised us to declare it as a whirlpool item. 

AmyM31

Aylesbury_Duck said:

What instruction and installation manual came with the hob?  The correct one for the actual hob, or the wrong one that matched the incorrect label?

Come to think of it there wasn’t one provided!

AmyM31

p00hsticks said:

Apologies if I've missed it, but I can't see any mention of  timescales here, other than that you've been without a hob for five months (which is presumably when the glass broke ?). How long is it since you actually bought the item ? The amount of usage you got from it prior to the breakage is going to influence the remedy offered, and also highlight how important (or otherwise) to you the additional features that you thought you had but didn't and appeared not to miss were ....

We had the item for four months before the incident occurred! The item we have is the older model of the one it was sold as, both have the same features just a different design. 

Aylesbury_Duck

AmyM31 said:

Aylesbury_Duck said:

What instruction and installation manual came with the hob?  The correct one for the actual hob, or the wrong one that matched the incorrect label?

Come to think of it there wasn’t one provided!

Who installed it, and how did they do so without the installation instructions?  Looked it up, or guessed?  

cx6

Go back to the beginning - what item did you buy from Ikea ie what does the sales documentation say (ie the receipt). Does it say you bought a Whirlpool Hob or an Electrolux hob?

Now look at what you have got. Is it the same? If not, then Ikea have sold you the wrong item and you should go back to them and complain.

p00hsticks

cx6 said:

Go back to the beginning - what item did you buy from Ikea ie what does the sales documentation say (ie the receipt). Does it say you bought a Whirlpool Hob or an Electrolux hob?

Now look at what you have got. Is it the same? If not, then Ikea have sold you the wrong item and you should go back to them and complain.

I believe from reading the intiial post that the OP has already done this, and IKEA have accepted that they made an error  - the issue is that IKEA aren't resolving it to the OP's satisfaction. 

Aylesbury_Duck

cx6 said:

Go back to the beginning - what item did you buy from Ikea ie what does the sales documentation say (ie the receipt). Does it say you bought a Whirlpool Hob or an Electrolux hob?

Now look at what you have got. Is it the same? If not, then Ikea have sold you the wrong item and you should go back to them and complain.

I think the label and the sales documentation refers to Whirlpool, and the item is an Electrolux.  IKEA sold OP the 'right' item (in that OP saw it in the bargain bucket and bought it) but you're right that it's not the right item because it was mis-labelled.  OP has complained, but I think the problem is the time that elapsed - they brought it home, had it installed (without referring to the installation instructions, it seems) and used it for several months.  Had they not broken the glass, they'd be none the wiser about the mis-labelling.

IKEA have offered a resolution which appears fair to me (but which OP isn't happy with), and have also suggested dispute resolution, so I'm at a bit of a loss as to why OP isn't taking that offer up.  I can't see that OP would get a better resolution via credit card or small claims action.

Sandtree

Aylesbury_Duck said:

cx6 said:

Go back to the beginning - what item did you buy from Ikea ie what does the sales documentation say (ie the receipt). Does it say you bought a Whirlpool Hob or an Electrolux hob?

Now look at what you have got. Is it the same? If not, then Ikea have sold you the wrong item and you should go back to them and complain.

I think the label and the sales documentation refers to Whirlpool, and the item is an Electrolux. 

The label and invoice says Ikea, the OP did some digging as to who's device has been white labelled to Ikea and was told it was Whirlpool. Its since come to light that the model number isnt what they thought it was and the older model that they actually got was made by Electrolux

For some reason the OP decided to insure it under who they believed the manufacturer was rather than the brand on the front of the device (Ikea)

cx6

I guess what I am asking is for the OP to be a bit more specific. 

What was on the invoice / receipt (even now there is confusion between was it Whirlpool or Ikea own brand) ie what is the exact model no etc and how much was paid.

What are they being offered and what would they rather have? Again, exact model numbers.

What are the missing 'features' on the one being offered?

Without this no-one can say if Ikea's offer is fair or not.

Ergates

Sandtree said:

Aylesbury_Duck said:

cx6 said:

Go back to the beginning - what item did you buy from Ikea ie what does the sales documentation say (ie the receipt). Does it say you bought a Whirlpool Hob or an Electrolux hob?

Now look at what you have got. Is it the same? If not, then Ikea have sold you the wrong item and you should go back to them and complain.

I think the label and the sales documentation refers to Whirlpool, and the item is an Electrolux. 

The label and invoice says Ikea, the OP did some digging as to who's device has been white labelled to Ikea and was told it was Whirlpool. Its since come to light that the model number isnt what they thought it was and the older model that they actually got was made by Electrolux

For some reason the OP decided to insure it under who they believed the manufacturer was rather than the brand on the front of the device (Ikea)

From what the OP says above, it was IKEA who advised them to do so.  So, IKEA mislabelled the item, gave the OP bad advice, then gave them further incorrect information.   This has resulted in the OP taking out an insurance policy that was never valid, thus leaving themselves without insurance cover that they now need.

I feel like IKEA should be held at least partially liable for this.