Cancelled flight/refund cheque

Kat777

I was in the USA in December and had a flight with Frontier airlines from Washington DC to San Deigo. The flight was indirect, second leg was cancelled and we were left stranded and told to make our own arrangements to get to our final destination and they would reimburse up to $300. I put in  a claim with them for $249 to cover my new flight expecting them to be able to refund my card that I had paid for the original flights with, but they told me that they would send me a cheque. I told them I wasn't happy with that as I was from the UK and was worried that I wouldn't be able to cash it here, but gave them my details. 

My friend who was on the same flight received a cheque mailed via Fed ex a dew days ago and then received an invoice for customs/duty for £45. Then it appears that there is a charge of £19 - £50 to pay the cheque in to a UK account. We also had to write off the night in the hotel at our final destination and the one at the airport waiting for a flight the next day as Frontier/Travel insurance wouldn't pay that and the car hire to get from LA to San Diego (no direct flights) as it was over the amount Frontier would pay. 

Is a section 75 charge back any use in this case as currently I don't want to have to spend extra money to get back only a portion of what I paid to Frontier for my original flight+additional expenses for them cancelling my flight..

Any advice appreciated

CKhalvashi

Was the flight indirect, or was it 2 different bookings under 2 PNRs? I don't think Frontier sell connecting flights.

This likely in this case would be a gesture of goodwill on their part unless there was a contractual term covering this.

I'd also be questioning the Customs Charge and invoice, as there should not be any VAT or duty payable on such documents.

Kat777

it was an indirect flight with second part of the journey cancelled.. so DC to San Diego with a stop in Denver

They had put on the envelope that the contents were worth the amount on the cheque, which of course is an error on their part as the cheque has no value as it is just paper.. really frustrating.

CKhalvashi

Kat777 said:

it was an indirect flight with second part of the journey cancelled.. so DC to San Diego with a stop in Denver

They had put on the envelope that the contents were worth the amount on the cheque, which of course is an error on their part as the cheque has no value as it is just paper.. really frustrating.

Then you need to deal with Fedex/HMRC to reclaim the incorrect tax paid and handling fee, possibly with the help of a letter from the airline, as well as asking the airline to amend their incorrect Customs declaration.

Documents shouldn't have a value of anywhere near this, so hopefully common sense will prevail. HMRC are in general quite good at dealing with such things once you can contact the correct person.