Should I switch from Broadband to Vodafone?

Jackiet2

Would be very grateful for thoughts on folks who have Vodafone Broadband. My contract with BT ends in March am offered £25.13 per month for 60mb - I have had no issues with the service since signing up 3yrs ago. Am now considering Vodafone superfast 65.4 for £18 - if Vodafone is ok as a provider then I am tempted to jump ship. 

skycatcher

i switched from plusnet 30mb to vodafone 69mb 2 weeks ago. Everything went smoothly for change over and their router has much better wifi so much so I;ve been able to turn off a powerline adapter in part of the house. There were a few mistakes on the paperwork but their chat service put them right very prompty. It is like most of these broadband experiences if you had a good service on your openreach circuit you should have likelwise when you move. You will only experience problems if you fall off the happy path!

matelodave

I changed from BT to Vodafone about three weeks ago, so far no problems whatsoever. Just pulled the cable out of the BT router, pushed them into the Vodafone one and we were up an running. Saving me £30 a month and getting 100mbit/s with Vodafone instead of 76 with BT.

I'm very happy with Vodafone.

vea44

I've been with Vodafone for about 14 months. Had alot of issues and customer service has been a nightmare. Finally got them to release me from my contract.

QrizB

I've been with vodafone for about four months, no problems at all. Much like skycatcher and matelodave (and like every previous change of ISP) it was just a matter of unplugging the old router and plugging in the new one in its place.

elsien

Not with their broadband but am with them for mobile so just adding a caveat that their overseas webchat service if you have any problems is awful other than for the simplest question. 

If you can phone then it’s much better.
My experience with their webchat is the main reason I didn’t take up their broadband offer - I wasn’t confident how easily problems would be solved and I need my broadband for work. 

flaneurs_lobster

I'm starting to believe that unless one chooses one of the "premium" broadband suppliers then the success of your experience when switching from one via-Openreach supplier to another is pretty much a lottery, albeit one where you will probably win.

If BT were to offer me 25/mth for 60mb when my contract ends in June I'd bite their hand off (3 quid less than I pay now), but that's after 24mths of flawless service. My last attempt to swap to Vodafone did not go well.

Jackiet2

Many thanks for all your comments - much appreciated

HaroldWren5

Jackiet2 said:

Would be very grateful for thoughts on folks who have Vodafone Broadband. My contract with BT ends in March am offered £25.13 per month for 60mb - I have had no issues with the service since signing up 3yrs ago. Am now considering Vodafone superfast 65.4 for £18 - if Vodafone is ok as a provider then I am tempted to jump ship. 

I think if you are on FTTC broadband, the Vodafone offer for £18 makes sense as it uses the same Openreach line as BT and is cheaper. Both of the their customer services are not necessarily great, but the line should effectively be identical and you pay less!

Only option worth exploring is if you are in an Openreach Full Fibre area. If you move to Full Fibre you'll get a more reliable connection and there are increasingly offers coming up as the wholesale cost goes down. So you might find that you can get a faster speed for the same price AND given it's Full Fibre, it's more reliable. 

Vodafone seem to be cheaper on the whole than BT except for the highest speeds where they bizarrely add on a "Pro" element of extras which not everyone needs. At £18 though, that's a great price. But the contract length would be 24 months. It might be worth checking if you can take a shorter contract with BT, or Sky, or Vodafone in order to let you move to Full Fibre earlier if becomes available.

d123

I'm in the process of changing to Vodafone, coming from Virgin Media so require installation. Openreach have managed to balls the install up but Vodafone CS has been remarkably good. They've kept the pressure on Openreach and have kept every promised update time they've given. 

Hopefully I get a half decent installer on my new install date next week...

Shipchase

Maybe Vodafone might seem OK until things go wrong or you want to end the contract.

 

I lost service for a few weeks and they would not refund any rental, so I decided to change provider and gave the required month notice.  They cut me off immediately despite my having paid monthly in advance.  They even said I owed them a further month!  I had several heated conversations with their Indian call centre, and it was like talking to gangsters.

 

Their routers are rubbish by the way.  I substituted one of my own but still keep the one they provided.  I would not put it past them to come out the woodwork one day and demand it back or else sue me £1000 for its loss and their "trouble".