Ubereats missing items

LVlajicxxx

Hi all, 
I am hoping someone can help me as I seem to have hit a brick wall.  On Saturday I placed an order with ubereats for some grocery shopping and tobacco at ASDA.  The shopping arrived and I took it straight into the kitchen.  I opened the bag to find only 4 out of the 10 items there.  I immediately went onto the app and tried to call the driver.  There was no answer so I left a voicemail.  As soon as the app let me I went through to the help section and told them I was missing items.  I received a message back saying they can't do anything and the matter is resolved.  They have charged me £51.84 for a loaf of bread, a bag of sugar a pack of linguine and a box of cereal!  These items only total £5.10!  I must have sent over 10 messages to them explaining over and over what has happened but they are point blank refusing to refund me.  I have asked for it to be escalated, asked for an address to make a formal complaint but I am just getting the same message over and over that they wont help and it is resolved!  They even said to take it up with ASDA.  I called them and they said they have nothing to do with the ubereats shopping and it is there responsibility (which I already knew).  I had even placed another order with them afterwards for the tobacco from a different shop. I have asked why they have not checked with the driver but they don't answer any of my questions. It is the worst customer service I have ever encountered.  Please, please can someone help.  I can't afford to lose this money even if I could it would be the principle of it.  They have failed to supply goods I have paid for and refuse to refund.  How can they get away with this? 

Alderbank

https://forums.moneysavingexpert.com/discussion/6332934/uber-eats-delivering-to-wrong-address/p1

Do you live anywhere near YorkshirePete?

cx6

Did you pay by card? If so, you could try a chargeback for items not received.

LVlajicxxx

It looks like that is the only forward.  Every response they are sending me says the same thing.  I have asked for an address to make a formal complaint and they are refusing to even give me that.  Worst customer service I have ever received.  They aren't listening to what I am saying or answering the questions I have raised.  They obviously think it is OK to treat their customers this way, appalling! 

sheramber

you can try contacting them on facebook.