Uber eats delivering to wrong address

YorkshirePete

HI there. Im after a bit of advice regarding Uber Eats.

For the past 4 or so months I have been getting deliveries from Uber Eats ( takeaway and or groceries), at all hours of the night. The last one was this morning at 310am for a McDonalds takeaway !!.

On every occasion ive said to the driver that I have not placed this order and the food is not mine. On each occasion I have contacted Uber Eats support number and they have told me that they have processes in place for the customer when their order isn't delivered. That's fine but the customer isn't being woken at all hours of the night !!!. They have also told me to keep the food. Which again goes against the grain as somebody has paid for it, and I don't want a takeaway at 3am in the morning thanks you very much.

Its now got to the stage where Uber are refusing to answer anymore on the situation.

Somebody is clearly using my address as their delivery point. Why I don't know but its very fustrating

Does anyone have any suggestions as to what I can do ?

Many thanks in advance

pramsay13

Just put a sign on your door saying no Uber eats or similar. 
It has already been paid for so if you do keep it even if it's not yours it will soon cause issues for the original customer. 

Grumpy_chap

YorkshirePete said:

HI there. Im after a bit of advice regarding Uber Eats.

For the past 4 or so months I have been getting deliveries from Uber Eats ( takeaway and or groceries), at all hours of the night. The last one was this morning at 310am for a McDonalds takeaway !!.

On every occasion ive said to the driver that I have not placed this order and the food is not mine. On each occasion I have contacted Uber Eats support number and they have told me that they have processes in place for the customer when their order isn't delivered. That's fine but the customer isn't being woken at all hours of the night !!!. They have also told me to keep the food. Which again goes against the grain as somebody has paid for it, and I don't want a takeaway at 3am in the morning thanks you very much.

Its now got to the stage where Uber are refusing to answer anymore on the situation.

Somebody is clearly using my address as their delivery point. Why I don't know but its very fustrating

Does anyone have any suggestions as to what I can do ?

Many thanks in advance

Do you have a park or other public open space near where you live?
Could it be the local young people as they hang out ordering food and yours is the nearest house number?

YorkshirePete

yes that's what I was thinking as it was my only other option. I was thinking that the grocery orders I could take them to a food bank if the driver decides to leave them. but putting a sign up might do the trick... other than that im baffled as to what I can do next. Uber don't seem to care

YorkshirePete

Yes we do have open space near by but 3am ?

mikb

Without posting your address, are you the first house (Number 1 or 2, unless you are on a long road with mulitple postcodes per side) in your postcode run?

If so, you could be getting these because the "smart" address systems used tend to default to the lowest number in the postcode, and the user is expected to change the number in a pulldown menu, to their house number. Often, people don't bother (and then don't check).

As such a person, I get random deliveries from other houses on my side of the road -- they are not deliberately using my address, but a user-interface failure is causing it.

Really websites should default to "House-number: (not selected)" to force a positive choice.

YorkshirePete

mikb said:

Without posting your address, are you the first house (Number 1 or 2, unless you are on a long road with mulitple postcodes per side) in your postcode run?

If so, you could be getting these because the "smart" address systems used tend to default to the lowest number in the postcode, and the user is expected to change the number in a pulldown menu, to their house number. Often, people don't bother (and then don't check).

As such a person, I get random deliveries from other houses on my side of the road -- they are not deliberately using my address, but a user-interface failure is causing it.

Really websites should default to "House-number: (not selected)" to force a positive choice.

Thank you. We are the last house on our street, all houses have the same post code. We also have a Hotel near by and have noticed that when taxis drivers are going to the hotel they end up at the end of our street, and not at the hotel. So it could be hotel guests ordering food also, but without a name from the driver ( which they don't tend to give) I can't really go to the hotel and ask if they have a guest there by a certain name.

Grumpy_chap

YorkshirePete said:

Yes we do have open space near by but 3am ?

Young people, particularly those of an entrepreneurial spirit, do operate on a truly 24-7 basis.

YorkshirePete said:

it could be hotel guests ordering food

I suspect it is almost certainly this on some occasions

pinkshoes

You could perhaps speak to the hotel and ask if they have had any guests who have ordered food using ubereats and had it not turn up?

It might not stop them arriving but you could then send them in the hotel direction or put a note on your door saying to try the hotel!

sheramber

 You would think uber eats would get asked where the food was if someone has paid for it and not received it. 

Alderbank

sheramber said:

 You would think uber eats would get asked where the food was if someone has paid for it and not received it. 

You would.
However the OP says these deliveries arrive 'at all times of the night'.
I would guess that someone staying in an hotel who orders McD's (or groceries!) at 3am after the clubs have chucked out has taken drink. They might doze off after placing the order, and when the credit card bill eventually arrives not recall that night too clearly (I am not speaking for myself you understand, this is what friends tell me).

What interests me is that the OP says it is only Uber Eats. Just Eat, Deliveroo etc. seem to get it right. I suggest the OP talks to the hotel. Perhaps the hotel can speak to Uber Eats and also leave cards in rooms advising residents how to ensure that takeaways arrive.