Can't get Neon Reef refund

Ella_fella

Switched over to British Gas at start of December after being told Neon Reef had gone bust, still no sign of the hundred odd quid Neon Reef owe me for my account being in credit.

Raised this with British Gas about a fortnight ago and was told they are still waiting for the final bill from Neon Reef so that they can refund me my overpayments.  Now Neon Reef are emailing me saying that in a weeks time I no longer will be able to access my online account with them.

Any suggestions how to get my money back?

t0rt0ise

You need to be patient. It takes months. The companies that went bust early September are only just sorting out final bills. You'll get it eventually.

Download all bills from the website and take screen shots of everything.

Ella_fella

t0rt0ise said:

You need to be patient. It takes months. The companies that went bust early September are only just sorting out final bills. You'll get it eventually.

Just wanted some timescales that's all

matelodave

3-4 months is about average, although some have ended up waiting for over six. Just make sure that you've downloaded and saved all your bills and statements.

BTW, I left NR in July and am still waiting for my £32 credit back

alanjones60

I was with neon reef,when bg took over. Go on your neon reef app or website,you will see your final bill off neon reef. I am getting a refund of £73. I just happened to check website,and the final bill had been there a few days.
I have done a screen shot of it before it closes

Ella_fella

alanjones60 said:

I was with neon reef,when bg took over. Go on your neon reef app or website,you will see your final bill off neon reef. I am getting a refund of £73. I just happened to check website,and the final bill had been there a few days.
I have done a screen shot of it before it closes

I went on last night and there was only one bill for September to Octobers usage nothing else.

I'll check again before the site is shutdown. 

alanjones60

Just double checked. My final bill/statement was from 8th november.

Ella_fella

alanjones60 said:

Just double checked. My final bill/statement was from 8th november.

I phased over a few weeks after that date so should imagine there'd be an associated lag accordingly 

400ixl

alanjones60 said:

Just double checked. My final bill/statement was from 8th november.

That would be the last bill on the portal, not the final bill I believe as British Gas did not take over supply until early December. So you will have the time between the 8th November and the BG start date to pay out of the balance you had at that point.

There is a big thread on the Neon Reef to British Gas  at https://forums.moneysavingexpert.com/discussion/6164185/neon-reef-any-views/

alanjones60

It says on statement its the final bill . Its from the administrators of neon reef

400ixl

What date did your BG supply start?