GoCompare - £250 excess claim back

jsrose

Hi - has anyone been successful in claiming back their £250 excess when they had an accident,

i collided with a BP promotion board (grrr) and claimed on my insurance (AXA).  

I’ve provided all the documentation via their secure portal - taken 3 months and now at the final hurdle GoCompare are saying i didn’t use their website to price comparison and pay for my insurance- which i know i did!!! 

Just wondered if i am the only one having problems doing this?  Thanks

400ixl

Did you get the policy details from GoCompare? Came as an email with the policy schedule etc.

jsrose

Not this year.  Only last year - but that is my query - i have a GoCompare account - i’d changed insurers so i know i used GoCompare to find my new deal.  

Have you successfully claimed the £250?

DrEskimo

jsrose said:

Not this year.  Only last year - but that is my query - i have a GoCompare account - i’d changed insurers so i know i used GoCompare to find my new deal.  

Have you successfully claimed the £250?

I have just renewed and I got a confirmation email from gocompare saying they are processing my excess insurance policy (the new policy starts in 14/02).

Do you have the email from go ompare and the policy documents from gocompare on your excess cover insurance policy after you renewed?

400ixl

Likewise, we had that email when we took out the policy and then about a month later got the actually policy emailed through.

If you didn't get the email then I don't believe they have linked the purchase with their system and you would have needed to submit a manual claim for the policy.