Aldi no receipt

kobe84

MarvinDay said:

In some in instances, the packaging can be a proof of purchase.

If the packaging shows a serial number of the item it contains (as is often the case with electronic items), this serial number may be recorded when the sale takes place and thus the packaging can be used to trace that sale.
Also, when you do a click and collect, the packaging may have details of the sale on it. 

Amazon often send goods out in their manufacturer supplied boxes and when they do this, the boxes are festooned with stickers that could be used as proof of purchase.

It's as User1977 rightly stated. The requirement for proof of purchase isn't like that in a criminal trial when it must be proven beyond reasonable doubt. All you are required to show is that on the balance of probability, you purchased the goods.

It may or not show that the item has been purchased but it isn't in any way proof that it was purchased by a particular person, it could've been a gift from someone else, in which case consumer rights wouldn't apply to the person claiming.

user1977

kobe84 said:

MarvinDay said:

In some in instances, the packaging can be a proof of purchase.

If the packaging shows a serial number of the item it contains (as is often the case with electronic items), this serial number may be recorded when the sale takes place and thus the packaging can be used to trace that sale.
Also, when you do a click and collect, the packaging may have details of the sale on it. 

Amazon often send goods out in their manufacturer supplied boxes and when they do this, the boxes are festooned with stickers that could be used as proof of purchase.

It's as User1977 rightly stated. The requirement for proof of purchase isn't like that in a criminal trial when it must be proven beyond reasonable doubt. All you are required to show is that on the balance of probability, you purchased the goods.

It may or not show that the item has been purchased but it isn't in any way proof that it was purchased by a particular person, it could've been a gift from someone else, in which case consumer rights wouldn't apply to the person claiming.

Similarly, a till receipt isn't (usually) specific about who the customer was, or what the serial number of a product was (i.e. it doesn't prove you're returning the item referred to on the receipt - you could in theory be "cashing in" a shoplifted item with a receipt from a genuine purchase). None of this is incontrovertible evidence, but it all helps.

bris

user1977 said:

bris said:

They also have rights which is to see your proof of purchase.

Can you imaging the lost revenue if shop lifters could just go steal stuff and get get a cash refund.

There's no specific requirement for a till receipt if exercising your statutory rights to return a faulty item, or indeed any written proof - ultimately it's up to a court to decide on the balance of probabilities.

I agree though checking for a DIY fix may be less hassle.

I never said there was need for a till receipt, I know other means will do but the op never stated they had another means did they?

Without any proof a court wouldnr even accept the case ( a judge looks at the case and decide if it goes ahead). But if they did then the goint to court  option is available for absolutly anything, thats why the judge looks first to decide if it has any chance of winning.

user1977

bris said:

user1977 said:

bris said:

They also have rights which is to see your proof of purchase.

Can you imaging the lost revenue if shop lifters could just go steal stuff and get get a cash refund.

There's no specific requirement for a till receipt if exercising your statutory rights to return a faulty item, or indeed any written proof - ultimately it's up to a court to decide on the balance of probabilities.

I agree though checking for a DIY fix may be less hassle.

I never said there was need for a till receipt, I know other means will do but the op never stated they had another means did they?

At the very least they'll have their own testimony. They may have witnesses who can verify that they bought the item. They have a broken table lamp, of a variety sold by Aldi. There's always going to be some form of evidence.

I mean, this is all rather academic as I doubt a dispute about an Aldi table lamp is going to be brought to court, never mind defended, but that is the legal position.

Flight3287462

There aren't may things that can go wrong with a lamp Bulb Switch Loose wire (short) The bulb can blow if the lamp is knocked over. If the OP needs to check the bulb.

Money_Grabber13579

Flight3287462 said:

There aren't may things that can go wrong with a lamp Bulb Switch Loose wire (short) The bulb can blow if the lamp is knocked over. If the OP needs to check the bulb.

Unless it’s one of those horrendous things with an integrated LED board, in which case, any failure will be enough to knacker the entire lamp.

SUPERGIRL2020

bris said:

They also have rights which is to see your proof of purchase.

Can you imaging the lost revenue if shop lifters could just go steal stuff and get get a cash refund.

Have you tried changing the bulb or the fuse in the plug?

Yup tried loads of bulbs and changed the fuse 

SUPERGIRL2020

powerful_Rogue said:

SUPERGIRL2020 said:

I bought a table lamp at Aldi last month it has stopped working but Ive lost the receipt. Ive looked at Aldi's return policy and it says no receipt no refund or exchange for non food items

This doesn't seem fair can anybody tell me my rights 

Do you have another proof of purchase such as a bank statement?

I have the transaction on my banking app will they take that?

DCFC79

Have you tried going to the store and asking them ?

SUPERGIRL2020

DCFC79 said:

Have you tried going to the store and asking them ?

I'm gonna on Friday. I shall keep you updated lol