Aldi no receipt

SUPERGIRL2020

I bought a table lamp at Aldi last month it has stopped working but Ive lost the receipt. Ive looked at Aldi's return policy and it says no receipt no refund or exchange for non food items

This doesn't seem fair can anybody tell me my rights 

powerful_Rogue

SUPERGIRL2020 said:

I bought a table lamp at Aldi last month it has stopped working but Ive lost the receipt. Ive looked at Aldi's return policy and it says no receipt no refund or exchange for non food items

This doesn't seem fair can anybody tell me my rights 

Do you have another proof of purchase such as a bank statement?

bris

They also have rights which is to see your proof of purchase.

Can you imaging the lost revenue if shop lifters could just go steal stuff and get get a cash refund.

Have you tried changing the bulb or the fuse in the plug?

user1977

bris said:

They also have rights which is to see your proof of purchase.

Can you imaging the lost revenue if shop lifters could just go steal stuff and get get a cash refund.

There's no specific requirement for a till receipt if exercising your statutory rights to return a faulty item, or indeed any written proof - ultimately it's up to a court to decide on the balance of probabilities.

I agree though checking for a DIY fix may be less hassle.

kobe84

SUPERGIRL2020 said:

I bought a table lamp at Aldi last month it has stopped working but Ive lost the receipt. Ive looked at Aldi's return policy and it says no receipt no refund or exchange for non food items

This doesn't seem fair can anybody tell me my rights 

Unfortunately, if you're relying on the retailer's own returns policy they can stipulate what they want with regards of what you need to provide. Under the law you are required to be able to prove, by a form of proof of purchase, that you are a party to the original contract, ie, that you are the consumer. Without this you will be unable to exercise your consumer rights.

mattyprice4004

Bank statement should be enough by law - but if you paid cash you're out of luck. 
How do they know you didn't nick it with no proof of purchase? 

DB1904

mattyprice4004 said:

Bank statement should be enough by law - but if you paid cash you're out of luck. 
How do they know you didn't nick it with no proof of purchase? 

How is a bank statement for a weeks shopping proof of purchase for an individual item?

user1977

DB1904 said:

mattyprice4004 said:

Bank statement should be enough by law - but if you paid cash you're out of luck. 
How do they know you didn't nick it with no proof of purchase? 

How is a bank statement for a weeks shopping proof of purchase for an individual item?

What in law makes you think anything further is required?

cymruchris

DB1904 said:

mattyprice4004 said:

Bank statement should be enough by law - but if you paid cash you're out of luck. 
How do they know you didn't nick it with no proof of purchase? 

How is a bank statement for a weeks shopping proof of purchase for an individual item?

Assuming you provide the right statement date and value for the total transaction for the actual purchase of the item - most retailers have the ability to interrogate their data and find the exact transaction accordingly. It takes time though, and can't think it would be worth their while to do it for a lamp that cost a few pounds. (Not sure what you actually paid for it). 

DB1904

user1977 said:

DB1904 said:

mattyprice4004 said:

Bank statement should be enough by law - but if you paid cash you're out of luck. 
How do they know you didn't nick it with no proof of purchase? 

How is a bank statement for a weeks shopping proof of purchase for an individual item?

What in law makes you think anything further is required?

It proof you made a purchase but not proof it f purchase for the item.

MarvinDay

DB1904 said:

user1977 said:

DB1904 said:

mattyprice4004 said:

Bank statement should be enough by law - but if you paid cash you're out of luck. 
How do they know you didn't nick it with no proof of purchase? 

How is a bank statement for a weeks shopping proof of purchase for an individual item?

What in law makes you think anything further is required?

It proof you made a purchase but not proof it f purchase for the item.

It would enable the retailer to find out the time and date of the purchase/purchases and from that they would then be able to see exactly what goods were bought.
It's not just posters on here who think a bank statement will be sufficient. The UK government think the same:
https://www.gov.uk/accepting-returns-and-giving-refunds

Proof of purchase

You can ask the customer for proof that they bought an item from you. This could be a sales receipt or other evidence such as a bank statement or packaging.