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Virgin Media Broadband price increase and moving

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FataVerde
FataVerde Posts: 251 Forumite
First Anniversary First Post Name Dropper
edited 4 February 2022 at 1:50PM in Broadband & internet access
Hi, I have a Broadband only contract with Virgin Media until Sept 2022 and I am about to move to a new place in about a month. I've just received the letter informing me of a price increase. What's the best strategy? 1. Leave them without penalty on moving out and then signing up as a new customer from the new place? My new address currently has a Virgin Media contract so I know they cover it. Or 2. arranging a deal to include transfer to a new address now? My instinct tells me 1 is more clearcut as when I asked them how they'd manage/charge a move transfer of service last year, when I signed up for the current deal, they were very ambiguous on whether I'd pay any fee or not. Thankfully, the price hike came just on time to give me a fee-free excuse to end the contract.

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  • Anon
    Anon Posts: 14,546 Forumite
    Name Dropper First Anniversary First Post
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    I would go for Option 1 - put in 30 days notice now, get a new customer deal at your new address (but accepting you may have a loss of service if the dates don't align).
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