Virgin Media Broadband price increase and moving 4 February 2022 at 12:48PM edited 4 February 2022 at 12:50PM in Broadband & internet access 1 reply 167 views

FataVerde

Hi, I have a Broadband only contract with Virgin Media until Sept 2022 and I am about to move to a new place in about a month. I've just received the letter informing me of a price increase. What's the best strategy? 1. Leave them without penalty on moving out and then signing up as a new customer from the new place? My new address currently has a Virgin Media contract so I know they cover it. Or 2. arranging a deal to include transfer to a new address now? My instinct tells me 1 is more clearcut as when I asked them how they'd manage/charge a move transfer of service last year, when I signed up for the current deal, they were very ambiguous on whether I'd pay any fee or not. Thankfully, the price hike came just on time to give me a fee-free excuse to end the contract.

Anon

I would go for Option 1 - put in 30 days notice now, get a new customer deal at your new address (but accepting you may have a loss of service if the dates don't align).