Moving from Plusnet to Now broadband

queenbee4000

Hi, I'm thinking of moving from plusnet who I have been with for years to Now broadband as I may be moving and Now don't charge for house moves. Also the speed is faster and it is cheaper. I currently have an Openreach BT line. Does anyone know when you switch if it is a simple case of sending you a new router and away you go? I am out of contract with plusnet but I don't want to move if it requires an engineer. I assume if there is an active BT line I won't need one but I'm not sure how it works. Thank you 

Neil_Jones

queenbee4000 said:

Hi, I'm thinking of moving from plusnet who I have been with for years to Now broadband as I may be moving and Now don't charge for house moves. Also the speed is faster and it is cheaper. I currently have an Openreach BT line. Does anyone know when you switch if it is a simple case of sending you a new router and away you go? I am out of contract with plusnet but I don't want to move if it requires an engineer. I assume if there is an active BT line I won't need one but I'm not sure how it works. Thank you 

https://www.plus.net/broadband/moving-home/ - "We won’t charge you for moving home if you take out a new contract".  You've out of contract.

queenbee4000

Yes but I'm not sure when I'm moving so I'm currently paying a very high out of contract price (£38) so I need to get back into a contract asap without any certainty about my move

400ixl

Given both are Openreach services, I don't see how one can be a faster connection to the exchange than the other. Unless you are going from a slower package to a faster one.

Given the lines are the same, it will indeed just be a case of swapping one router for another on the day of switchover.

HaroldWren5

queenbee4000 said:

Hi, I'm thinking of moving from plusnet who I have been with for years to Now broadband as I may be moving and Now don't charge for house moves. Also the speed is faster and it is cheaper. I currently have an Openreach BT line. Does anyone know when you switch if it is a simple case of sending you a new router and away you go? I am out of contract with plusnet but I don't want to move if it requires an engineer. I assume if there is an active BT line I won't need one but I'm not sure how it works. Thank you 

You could go with NowBroadband or Cuckoo. If the new address has an existing Openreach line, there shouldn't be a charge to move house. I think there is a minimum of a 10 working day wait to switch your broadband from the old address to the new address. So you would want to give 10 days notice to ensure a seamless transition if you didn't want any downtime if that makes sense. Now Broadband do 12 month contracts. Cuckoo does rolling 30 day contracts, or a 12 month contract.

Money_Grabber13579

400ixl said:

Given both are Openreach services, I don't see how one can be a faster connection to the exchange than the other. Unless you are going from a slower package to a faster one.

Given the lines are the same, it will indeed just be a case of swapping one router for another on the day of switchover.

It might not be that straightforward. If the existing service is delivered by copper cable to the house, switching providers might prompt an engineer to come out and replace that with a fibre optic cable.  All copper cable will be replaced by 2025 so it has to happen sometime and switching providers is what triggered it for me.

littleboo

That's not quite correct. 2025 is the date for the switch off the the PSTN - analogue telephony between the property and the exchange. The Openreach fibre rollout runs beyond 2025.

400ixl

Money_Grabber13579 said:

400ixl said:

Given both are Openreach services, I don't see how one can be a faster connection to the exchange than the other. Unless you are going from a slower package to a faster one.

Given the lines are the same, it will indeed just be a case of swapping one router for another on the day of switchover.

It might not be that straightforward. If the existing service is delivered by copper cable to the house, switching providers might prompt an engineer to come out and replace that with a fibre optic cable.  All copper cable will be replaced by 2025 so it has to happen sometime and switching providers is what triggered it for me.

Now Broadband do not offer FTTP services as far as I am aware, so they won't be swapping out copper for fibre. Thats even if the OP is on an exchange which is offering FTTP.

Farway

queenbee4000 said:

Hi, I'm thinking of moving from plusnet who I have been with for years to Now broadband as I may be moving and Now don't charge for house moves. Also the speed is faster and it is cheaper. I currently have an Openreach BT line. Does anyone know when you switch if it is a simple case of sending you a new router and away you go? I am out of contract with plusnet but I don't want to move if it requires an engineer. I assume if there is an active BT line I won't need one but I'm not sure how it works. Thank you 

To answer this part, yes it's as easy as that. I went from Plusnet to Now and just unplugged one and plugged in the other.

There was a delay re connecting, which I think they explain beter than I can, could be up to 24 hours but I found it more like twelve hours but no one needed to visit or set up

kobe84

Just be aware that the Now Broadband router/hub is pretty rubbish. As it's run by Sky you could get and use the much better Sky SR203 hub. Plenty on eBay if you look around.

queenbee4000

@Farway have you been pleased with Now? I made the switch but nervous the router will be crap!