Refund from Currys not including installation fee

mikepoole

We had a new double oven delivered and installed by Currys 3 days ago having paid the £90 installation fee. The oven did not work (awfully noisy and banging fan) and after a visit to the store, they arranged a collection of the item and refund (we did not want a replacement due to the lead time)

The item was collected today and we have just had the refund notice from Currys and it did NOT include the £90 installation fee

I cannot see anything on their website that says the installation fee is non-refundable

I am right thinking that the refund should be FULL seeing as we a) do not have an oven at all and b) will have to pay the there retailer to install the new oven we have ordered

Alderbank

I know it's Currys but installation is more than just wiring it up and walking away. They should have checked for electrical and mechanical safety, confirmed that everything was working properly and shown you how to operate it, remove the doors for cleaning, set the clock, etc.

Did they not do those things?

greyteam1959

They installed the oven.
Why on earth should they refund the installation fee ??
You are lucky they did not charge you a fee to uninstall the oven.

the_lunatic_is_in_my_head

greyteam1959 said:

They installed the oven.
Why on earth should they refund the installation fee ??
You are lucky they did not charge you a fee to uninstall the oven.

Bit of a silly thing to say really given the consumer is entitled to seek damages in addition to any remedy so long as they do not recover the same loss twice. If OP had to pay someone to uninstall the over they could seek to recover that cost from the trader.

The OP will still need an oven so will have to install another, the suggestion that it's acceptable paying £90 for a faulty oven to be installed that needs taking out 3 days later is baffling.

Manxman_in_exile

greyteam1959 said:

They installed the oven.
Why on earth should they refund the installation fee ??
You are lucky they did not charge you a fee to uninstall the oven.

Why not?  If the oven is faulty* and Currys have agreed to refund the consumer, doesn't the Consumer Rights Act say that the consumer is entitled to receive all the money they paid under the contract?  It's quite clear that installation was part of the contract, therefore it's refundable.  If Currys want to get out of refunding the installation fee, they need to stop installing faulty ovens.  Simples!

*It must be faulty as Currys never agree to refund anything - allegedly...

mattyprice4004

greyteam1959 said:

They installed the oven.
Why on earth should they refund the installation fee ??
You are lucky they did not charge you a fee to uninstall the oven.

Is this poorly veiled sarcasm, or are you actually serious? 

mikepoole

Alderbank said:

I know it's Currys but installation is more than just wiring it up and walking away. They should have checked for electrical and mechanical safety, confirmed that everything was working properly and shown you how to operate it, remove the doors for cleaning, set the clock, etc.

Did they not do those things?

They did switch it on and let it run for 10 mins before leaving, so credit to them for that. It was probably 3 hours later when we went to use it for the first time and when we switched the bottom fan oven on, the noise was horrendous

cx6

If the contract was a 'supply and fit' ie everything was bundled together a bit like a package holiday then you are entitled to the full refund of the contract value

If they were separate items separate contracts then not.

TELLIT01

Why should the purchaser be out of pocket when a faulty item has been provided in the first place?  If the installer is a 3rd party, surely it should be up to Currys to ensure they are paid, the customer shouldn't be paying.  The potential grey area is that the customer probably wouldn't have to pay again if the replacement was provided by Currys.

Ergates

mikepoole said:

I am right thinking that the refund should be FULL seeing as we a) do not have an oven at all and b) will have to pay the there retailer to install the new oven we have ordered

Yes you are right in thinking that - as the oven was faulty (not just you changing your mind) then you should be refunded everything.

the_lunatic_is_in_my_head

cx6 said:

If the contract was a 'supply and fit' ie everything was bundled together a bit like a package holiday then you are entitled to the full refund of the contract value

If they were separate items separate contracts then not.

Even if the OP had paid a 3rd party for the installation it's a quantifiable loss they've suffered as a result of the goods not conforming to the contract, I don't see why they wouldn't be entitled to those costs as damages.