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Unhelpful Virgin Mobile
Caggsieshops
Posts: 1 Newbie
in Mobiles
Hi
i am looking for some help / advice please. I took out a mobile plan with Virgin in Sept 2020. The contract is for 2.5years. At the start of January my handset a iphone 11 pro max died. On taking this to the apple genius i was told the phone had shortcircuted inside and it was a fault with the handset and nothing i had done. I tried many times to contact Virgin both by phone and online chat to be told that my handset was out of warranty and i would need to buy a new handset to ensure i have a phone.
i am looking for some help / advice please. I took out a mobile plan with Virgin in Sept 2020. The contract is for 2.5years. At the start of January my handset a iphone 11 pro max died. On taking this to the apple genius i was told the phone had shortcircuted inside and it was a fault with the handset and nothing i had done. I tried many times to contact Virgin both by phone and online chat to be told that my handset was out of warranty and i would need to buy a new handset to ensure i have a phone.
I have done this. However i was advised by apple that it is normally unheard of re a provider not replacing a faulty handset whilst still in contract and of no fault of my own. Any help / advice could be much appreciated as Virgin have been no help at all. Thanks
0
Comments
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Just the rubbish that Apple come out with. The warrantee has nothing to do with the contract length.Caggsieshops said:I have done this. However i was advised by apple that it is normally unheard of re a provider not replacing a faulty handset whilst still in contract and of no fault of my own. Any help / advice could be much appreciated as Virgin have been no help at all. Thanks
1
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