BT Contract Length - Help!

scottiescott

I've been in my MyBT account to try to see how long I have left on my contract but I'm b******d if I can find it.
I moved home a year ago and went on to a new deal. I THINK it might be 18months. I even have the email to confirm the change over but nothing in it stating the length of contract.
Am I blind or is BT being cute?
Many thanks.

Neil_Jones

scottiescott said:

I've been in my MyBT account to try to see how long I have left on my contract but I'm b******d if I can find it.
I moved home a year ago and went on to a new deal. I THINK it might be 18months. I even have the email to confirm the change over but nothing in it stating the length of contract.
Am I blind or is BT being cute?
Many thanks.

Phone them up and ask.

flaneurs_lobster

BT don't make it easy. Go online to My BT (or use the MyBT app), display your last bill and click on Broadband Package, it'll display your contract end date. 

Don't know if this is shown on printed bills, haven't seen one for some years.

MalMonroe

BT couldn't be cute if they tried. But they won't chase you.

How to find contract length :

Login to your BT account and then go to 'My BT' at the top right hand corner, between Help and Email. 

The information you want isn't on any of your bills, it's a separate item on your personal BT login page. 

Scroll down to 'your products', then click on 'Manage'. You will see the products you have with BT listed separately because that's how they do it these days. Everything isn't all lumped together in one contract as it used to be, they are separate items. You get separate contracts for each 'product'. 

Click on the product you want information about. Under 'broadband' on mine it tells me what broadband plan I'm on and underneath that it says 'your contract details'. Then there's a downward arrow next to "see your contract length".

Repeat for every product you have with BT. For example, my broadband tells me the end date and how many days are remaining. 

Simples. When you know how.

Hope it helps.

And if you want to change any of your products then just phone them, it's a free call after all. 

scottiescott

Many thanks guys. Got it.
On a 2 year deal incidentally.