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Marks & Spencer complaint - weird?

maggiesoup · 2022-01-31 20:05:23

I spent £89 on a cashmere jumper in December. After two washes the neck was very slack so I complained via their complaints phone line (a foreign girl but very nice). She apologised and said that it was important that their product was first class so she was going to send me a new jumper. I was impressed! Didn't even need…

Comments

JaneDoeJohnDoe Posts: 343 Forumite

8 February 2022 at 10:54PM

Remember if the delivery company screws up it is the RETAILER who has to sort it as your contract is with them when purchase takes place. Do not bother trying to contact delivery company with possible exception if you can change day of delivery.

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