British Airways Complaint

Wily_coyote

Bought a ticket with BA to fly to Rome and they took the money from the account twice! Spoke 3 times with BA ( think it is a call centre in India) and I received 3 different versions of the truth. Last one was that I should get the money back in 7-10 days. This  is frankly unacceptable! Extremely bad practice.  I just raised a complaint but I was wondering whether there is anybody who has had similar experience and how quickly BA responds to complaint and whether they do compensate for situations like this. Thanks

Brie

Yes - it always seems to take longer to get a refund than to pay in the first place.  They'll blame systems and processing blah blah blah.  But it should happen.

Compensation in ££ may be hard to get - it may depend on whether you're buying the cheapest seat possible or going first class.  Might be easier to push for an upgrade or lounge access.

jon81uk

Wily_coyote said:

Bought a ticket with BA to fly to Rome and they took the money from the account twice! Spoke 3 times with BA ( think it is a call centre in India) and I received 3 different versions of the truth. Last one was that I should get the money back in 7-10 days. This  is frankly unacceptable! Extremely bad practice.  I just raised a complaint but I was wondering whether there is anybody who has had similar experience and how quickly BA responds to complaint and whether they do compensate for situations like this. Thanks

7-10 days for refunds is standard, no idea why but its how long debit & credit cards can take. But five days is more typical.

What losses have you had that you thing you need compensated?

bagand96

Mistakes happen.  You will be able to claim compensation for the losses you have incurred as part of their error.  In terms of a complaint - the refund will probably have already arrived before you hear anything about the complaint.

TELLIT01

Duplicate post by the OP.  Question also asked in Consumer Rights