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Virgin letter pay increase letter of £2.50 yet automated line says they give £2.50 discount
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OrbitHeadache
Posts: 277 Forumite
Where is this logic in this?
Received letter about £2.50 increase in March ring Virgin and the automated person says offer available for £2.50 discount for 6 months.
Why are they talking about a £2.50 rise and offering a £2.50 discount at the same time?
Received letter about £2.50 increase in March ring Virgin and the automated person says offer available for £2.50 discount for 6 months.
Why are they talking about a £2.50 rise and offering a £2.50 discount at the same time?
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OrbitHeadache said:Where is this logic in this?
Received letter about £2.50 increase in March ring Virgin and the automated person says offer available for £2.50 discount for 6 months.
Why are they talking about a £2.50 rise and offering a £2.50 discount at the same time?
They are offering to effectively postpone the increase by 6 months for existing customers.
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Well I have only got 6 months left so might as well as take it.0
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Best to double check that doing this doesn't start a new contract term.OrbitHeadache said:Well I have only got 6 months left so might as well as take it.Move along, nothing to see.0 -
I recently renewed my contract as I was going to be charged £44 per month from mid February. I currently pay £24 per month. When I log into my account on Virgin Media website to check my contract details it says:Your monthly service charge £24Then £44 per month from July 2023However I also got a letter saying my bill is going up by just over £3 from March (better than £20 increase). I am thinking that the letter was written before I negotiated for a new contract. I could be wrong. Does this increase apply to everyone, even for those on the 18 month contract?0
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So I decided not take the £2.50 discount so rang again to complain about the £2.50 bill rise and I was told they can offer me 100mb for £23 on 18 month contract, I accepted.
Looking back is this really a good deal? I currently pay £22 for 50mb fibre with a £2.50 price increase in March.0 -
Can you actually get over 50Mbps speeds?0
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