Broadband

Laurelii

Hi so we have a completion date of feb 18th, our current broadband is with ee and i think we are planning to stick with ee but a better deal, how do we inform them of this or what do we say, will they send anyone out ? we need internet connection starting from the day of completion. 

MattMattMattUK

Laurelii said:

Hi so we have a completion date of feb 18th, our current broadband is with ee and i think we are planning to stick with ee but a better deal, how do we inform them of this or what do we say, will they send anyone out ?

Have you checked that they are able to supply the new address as this will not always be the case?

Laurelii said:

we need internet connection starting from the day of completion. 

I think even in the best case scenario that is probably unrealistic, especially if the property is not a new build, although one would hope a day or two should be possible. 

QrizB

Laurelii said:

we need internet connection starting from the day of completion. 

If this is a real need (eg. for working from home or similar) you might want to consider buying a 4G internet router in case things don't go as smoothly as you hope.

https://www.moneysavingexpert.com/broadband-and-tv/cheap-mobile-broadband/

Or tether to your phone if you have a generous data allowance!

Laurelii

MattMattMattUK said:

Laurelii said:

Hi so we have a completion date of feb 18th, our current broadband is with ee and i think we are planning to stick with ee but a better deal, how do we inform them of this or what do we say, will they send anyone out ?

Have you checked that they are able to supply the new address as this will not always be the case?

Laurelii said:

we need internet connection starting from the day of completion. 

I think even in the best case scenario that is probably unrealistic, especially if the property is not a new build, although one would hope a day or two should be possible. 

yes they can supply to the new address its the same area as where we are now , we have 3 pre teens and they will be moaning without internet

MattMattMattUK

Laurelii said:

MattMattMattUK said:

Laurelii said:

Hi so we have a completion date of feb 18th, our current broadband is with ee and i think we are planning to stick with ee but a better deal, how do we inform them of this or what do we say, will they send anyone out ?

Have you checked that they are able to supply the new address as this will not always be the case?

Laurelii said:

we need internet connection starting from the day of completion. 

I think even in the best case scenario that is probably unrealistic, especially if the property is not a new build, although one would hope a day or two should be possible. 

yes they can supply to the new address its the same area as where we are now , we have 3 pre teens and they will be moaning without internet

Just to double check, have you checked the address on their address lookup, it is not always the case of being the same area, it depends on cabling, cabinet space, engineer availability, if the previous occupants cancel or transfer their broadband in time etc. 

On that basis I would plan on a few days of moaning, it is probably unlikely that the you will be able to get the switch on the same day, it relies on too many things going right, it will likely be a day or two. 

The_Fat_Controller

If the property has a current broadband connection you need to speak to the occupiers to see what their plans are for termination of their service.

If you order without their knowledge they will get a "sorry to hear you are leaving" letter/email and they will tell their current ISP to reject the order and that will further complicate things.

HaroldWren5

If you can get FTTP, usually there is a 2 week period, but if you take that from today, then that means the 18th is possible if there are open slots for that day.