**PLEASE READ** Do not EON let you scam you with a random inflated bill due to THEIR issue

christiew257

victor2 said:

So, is it the case that Eon under-billed you in 2019, and now they are trying to claim back what the extra you should have paid them? They can't, you got cheap utilities, but you can't blame them for trying.

Hardly a scam, but they are trying it on, and you benefit by pointing out their error to them. Is that what you are illustrating?

Pretty much. Even if they had billed me wrong in 2020 it would have been too late now.

[Deleted User]

christiew257 said:

[Deleted User] said:

christiew257 said:

I read it as the OP being angry with Eon for wanting to charge them retrospectively for charges which they had no way of being aware of previously, which were incurred due to a mistake of Eon's making, and the billing of which breaches Eon's own T's & C's... 



Exactly this.

Cannot charge me in 2022 for a 3 year old problem of theirs.

Read what I have said. E.oN can retain all the payments that you have made and use these to offset any charges that have been written off under BackBilling. Your post suggests that the supplier will just write off past charges, and add any payments made to your account as a credit,  which I am afraid is incorrect.

Sorry I do not understand.
Never had a problem with EON in last 3 years, always paid my direct debit and when billed my payment has always come out of that sum of money.

I recieved a Bill in December and everything was normal as it should be (done off my smart meter readings) and I was actually in credit.

Then got a bill on 19th Jan for £200+ and today for £400

OUT OF THE BLUE. NO WHERE.

All for a 2019 issue. They cannot charge me now.
It has been 3 years. Their policies state they cannot back bill me now for something that was explicitly their fault.

I have been to EON with this directly and they confirmed this themselves. I have a copy of their chat transcript.

Yes they can raise charges and under the Statute of Limitations they have up to 6 years to make a claim. However, under the Standard Licence Conditions contained in their Supply Licence any charges claimed MAY be limited under the BackBilling rules set by Ofgem. 

Let us assume that in 2019, you paid the supplier £480 by DD and your billed charges came to £460. Your account would show a £20 credit. If the supplier then found that it had undercharged you by £100 then all charges (£560) WILL be written off under BackBilling; however, the supplier will then use the £480 that you have paid to offset the £560 written off. What I am saying is do not expect the supplier to write off all charges and add the payment credits of £480 back to your account. 

christiew257

[Deleted User] said:

christiew257 said:

[Deleted User] said:

christiew257 said:

I read it as the OP being angry with Eon for wanting to charge them retrospectively for charges which they had no way of being aware of previously, which were incurred due to a mistake of Eon's making, and the billing of which breaches Eon's own T's & C's... 



Exactly this.

Cannot charge me in 2022 for a 3 year old problem of theirs.

Read what I have said. E.oN can retain all the payments that you have made and use these to offset any charges that have been written off under BackBilling. Your post suggests that the supplier will just write off past charges, and add any payments made to your account as a credit,  which I am afraid is incorrect.

Sorry I do not understand.
Never had a problem with EON in last 3 years, always paid my direct debit and when billed my payment has always come out of that sum of money.

I recieved a Bill in December and everything was normal as it should be (done off my smart meter readings) and I was actually in credit.

Then got a bill on 19th Jan for £200+ and today for £400

OUT OF THE BLUE. NO WHERE.

All for a 2019 issue. They cannot charge me now.
It has been 3 years. Their policies state they cannot back bill me now for something that was explicitly their fault.

I have been to EON with this directly and they confirmed this themselves. I have a copy of their chat transcript.

Yes they can raise charges and under the Statute of Limitations they have up to 6 years to make a claim. However, under the Standard Licence Conditions contained in their Supply Licence any charges claimed MAY be limited under the BackBilling rules set by Ofgem. 

Let us assume that in 2019, you paid the supplier £480 by DD and your billed charges came to £460. Your account would show a £20 credit. If the supplier then found that it had undercharged you by £100 then all charges (£560) WILL be written off under BackBilling; however, the supplier will then use the £480 that you have paid to offset the £560 written off. What I am saying is do not expect the supplier to write off all charges and add the payment credits of £480 back to your account. 

I am not expecting money back, I never said that.
I do expect them to write off a £600 bill I have recieved in January 2022 for a mistake they made in billing (due to gas exchange issues) back in 2019 when both theirs and Ofgem policies clearly state when the COMPANY is at fault not the customer they can only retrospectively charge for upto 1 year.

I think you will find 2019 is 3 years away. (Or depending on the time of year at least 2 years away).

MWT

Glad this one seems to be going your way, but the bit to watch out for that Dolor is referring to, is that if you've had refunds of excess credit on your account over the last couple of years they can reverse those to offset some of the excess charge.

Hopefully that will not happen here.

christiew257

MWT said:

Glad this one seems to be going your way, but the bit to watch out for that Dolor is referring to, is that if you've had refunds of excess credit on your account over the last couple of years they can reverse those to offset some of the excess charge.

Hopefully that will not happen here.

It shouldn't happen here as the point I am making is they cannot charge me NOW for underbilling in 2019.
Whether I have had some credit back or not in that time.

I have spoken to CA about my situation in full & they have stated I am completely backed by Back Billing Rules. 

MWT

christiew257 said:

MWT said:

Glad this one seems to be going your way, but the bit to watch out for that Dolor is referring to, is that if you've had refunds of excess credit on your account over the last couple of years they can reverse those to offset some of the excess charge.

Hopefully that will not happen here.

It shouldn't happen here as the point I am making is they cannot charge me NOW for underbilling in 2019.
Whether I have had some credit back or not in that time.

I have spoken to CA about my situation in full & they have stated I am completely backed by Back Billing Rules. 

... and if this goes through as promised you have nothing to worry about, if you ever need to rely on the Ofgem back-billing rules then the previous refunds would be back in play, but it doesn't seem likely at this point...

christiew257

MWT said:

christiew257 said:

MWT said:

Glad this one seems to be going your way, but the bit to watch out for that Dolor is referring to, is that if you've had refunds of excess credit on your account over the last couple of years they can reverse those to offset some of the excess charge.

Hopefully that will not happen here.

It shouldn't happen here as the point I am making is they cannot charge me NOW for underbilling in 2019.
Whether I have had some credit back or not in that time.

I have spoken to CA about my situation in full & they have stated I am completely backed by Back Billing Rules. 

... and if this goes through as promised you have nothing to worry about, if you ever need to rely on the Ofgem back-billing rules then the previous refunds would be back in play, but it doesn't seem likely at this point...

I am sure I will let you know the outcome

Gerry1

Sadly, Ofgem's Back Billing rules often turn out to be as useful as a chocolate teapot.

https://forums.moneysavingexpert.com/discussion/comment/77175119/#Comment_77175119

Why am I not surprised?

[Deleted User]

What is a 'gas exchange' that the OP refers to?  Is it a new meter?