Anyone know how to email Virgin media?

Serenajoy

I've had terrible experiences with Virgin Media previously - too many and varied to list here, but am now happily at the end of my contract. Tried calling them this evening and couldn't get through so will try again tomorrow, but does anyone know any way to actually contact them in writing? So strange that a communications company make it as hard as possible to communicate with them - also that they do everything they can not to have any written evidence! If you know any way to email them I'd be really grateful!
(PS they offered an automatic £3 price reduction just for calling them earlier.)

Neil_Jones

https://www.virginmedia.com/help/contact-us/thinking-of-leaving/broadband-tv-phone has a postal address,

dander

Has anyone had any experience by trying to use the postal address? After failing to get through on the phone (multiple cut-offs) I've tried sending my cancellation by post, but given Virgin's approach to customer service, I'm very nervous that they will just claim the letter never arrived and ignore me. Not sure if I should trust them or keep trying to fight their phone lines.

OrbitHeadache

They do not have an official email address. However you may be able to find an email belonging to a CEO or someone senior via a Google search and try emailing that and see what happens.