Cancelling broadband early due to provider's fault

Carrot007

PawelK said:

Carrot007 said:

PawelK said:

RogerBareford said:

Vodafone may be rubbish but you do need to work with OR or it will never get fixed.

You said you work from home so it's not exactly inconvenient for you to book it in while your there and then just take a couple minutes to open the door and maybe a minute or so to show them out.

Not when I work with auditors, year end, having calls everyday and each time OR arrives, I open the door, have to ask them to put the face mask on and then I am offline for two hours or more. Any solution to that?

Using a domestic service with no guarantees and refusing to let OR do their work will not be doing you any favours.

You are unfortunatly asking too much here.

If you need it sorting you will find a way to get it done on the terms you agreed to.

As above, use you mobile while the line is down. (or consider up[grading to a business contract with guarantees if you can afford it (it will make aaisp look cheap).

I understand what you're saying but I can't keep accepting lie after pie from either side and having several appointments booked so they can come over whenever they want (or don't show up at all) as this massively disturb my live (eg. Each time they suppose to come, I have to move furniture and then put it back). Would you be happy to continue cooperating with bunch of dishonest people without knowing when this saga will end? I feel like I completely lost trust in Vodafone and whatever they tell me is a big fat lie. I am tired and fed up and just want this nightmare to end.

I would not have chosen voda in the first rate even though I do for mobile as they have had some pretty bad ideas about broadband.

As far as I am concerned on openreach there are only 3 companies worth using (there may be a few more but I have not looked in 6 years!).

PawelK

RogerBareford said:

PawelK said:

RogerBareford said:

PawelK said:

RogerBareford said:

PawelK said:

It's not OR that seems to be failing but my provider customer service is shocking. I just got off the phone with them as they sent me earlier a text message saying my issue has been fixed and my ticket closed! When I asked why, they said, it's because the previous ticket has closed for unknown reasons and they had to open new one. They also said that the engineer was working outside of the property yesterday and they now need new appointment to access the property. I refused as I am too busy at work at the moment. And the previous engineer already established the problem and that the access to the property is required so I have no idea why yesterday they would do something different than what they've already established.

I am going to call provider shortly and ask how to go about cancelling their shocking contract. 
I am aware any new provider will have to also book OR guys to come and fix the issue but I'm just fed up dealing with my current provider anymore after being lied to and not informed about things I asked multiple times.

Vodafone may be rubbish but you do need to work with OR or it will never get fixed.

You said you work from home so it's not exactly inconvenient for you to book it in while your there and then just take a couple minutes to open the door and maybe a minute or so to show them out.

Not when I work with auditors, year end, having calls everyday and each time OR arrives, I open the door, have to ask them to put the face mask on and then I am offline for two hours or more. Any solution to that?

Use your mobile phone hotspot to connect to the internet if they have interupt your physical connection.

Thanks. I'm not familiar with this. Do you mean using my private mobile phone's 4g data in order to connect to my work laptop's VPN?

Yes your turn the hotspot on mobile phone on and this will then broadcast a Wi-Fi network that you can connect to using your work laptop to get an internet connect, just like you would connect to the Wi-Fi on your home connection and the VPN will then be able to connect as normal.

Just make sure you have enough included data in your phones plan so you don't end up getting a bill or if you have a work mobile you could possibly use that to do the same.

That's the thing. I'm sure Vodafone or OR won't compensate me for that data and definitely my employer won't. Why should I be wasting it because of their indolence?

PawelK

Carrot007 said:

PawelK said:

Carrot007 said:

PawelK said:

RogerBareford said:

Vodafone may be rubbish but you do need to work with OR or it will never get fixed.

You said you work from home so it's not exactly inconvenient for you to book it in while your there and then just take a couple minutes to open the door and maybe a minute or so to show them out.

Not when I work with auditors, year end, having calls everyday and each time OR arrives, I open the door, have to ask them to put the face mask on and then I am offline for two hours or more. Any solution to that?

Using a domestic service with no guarantees and refusing to let OR do their work will not be doing you any favours.

You are unfortunatly asking too much here.

If you need it sorting you will find a way to get it done on the terms you agreed to.

As above, use you mobile while the line is down. (or consider up[grading to a business contract with guarantees if you can afford it (it will make aaisp look cheap).

I understand what you're saying but I can't keep accepting lie after pie from either side and having several appointments booked so they can come over whenever they want (or don't show up at all) as this massively disturb my live (eg. Each time they suppose to come, I have to move furniture and then put it back). Would you be happy to continue cooperating with bunch of dishonest people without knowing when this saga will end? I feel like I completely lost trust in Vodafone and whatever they tell me is a big fat lie. I am tired and fed up and just want this nightmare to end.

I would not have chosen voda in the first rate even though I do for mobile as they have had some pretty bad ideas about broadband.

As far as I am concerned on openreach there are only 3 companies worth using (there may be a few more but I have not looked in 6 years!).

Mind sharing which ones are those in your opinion? I moved to them from talk talk as their customer service and broadband they provided was very bad. It looks like I changed one rotten apple for another.... 😢

Jumblebumble

PawelK said:

Carrot007 said:

PawelK said:

Carrot007 said:

PawelK said:

RogerBareford said:

Vodafone may be rubbish but you do need to work with OR or it will never get fixed.

You said you work from home so it's not exactly inconvenient for you to book it in while your there and then just take a couple minutes to open the door and maybe a minute or so to show them out.

Not when I work with auditors, year end, having calls everyday and each time OR arrives, I open the door, have to ask them to put the face mask on and then I am offline for two hours or more. Any solution to that?

Using a domestic service with no guarantees and refusing to let OR do their work will not be doing you any favours.

You are unfortunatly asking too much here.

If you need it sorting you will find a way to get it done on the terms you agreed to.

As above, use you mobile while the line is down. (or consider up[grading to a business contract with guarantees if you can afford it (it will make aaisp look cheap).

I understand what you're saying but I can't keep accepting lie after pie from either side and having several appointments booked so they can come over whenever they want (or don't show up at all) as this massively disturb my live (eg. Each time they suppose to come, I have to move furniture and then put it back). Would you be happy to continue cooperating with bunch of dishonest people without knowing when this saga will end? I feel like I completely lost trust in Vodafone and whatever they tell me is a big fat lie. I am tired and fed up and just want this nightmare to end.

I would not have chosen voda in the first rate even though I do for mobile as they have had some pretty bad ideas about broadband.

As far as I am concerned on openreach there are only 3 companies worth using (there may be a few more but I have not looked in 6 years!).

Mind sharing which ones are those in your opinion? I moved to them from talk talk as their customer service and broadband they provided was very bad. It looks like I changed one rotten apple for another.... 😢

You may find that Vodafone are using Talk Talks wholesale  backbone
Openreach/ My ISP  supply a slightly less than satisfactory  FTTC service because I am 800m away from the cabinet and each time they come they diagnose cross talk and say there are no spare pairs

PawelK

Jumblebumble said:

PawelK said:

Carrot007 said:

PawelK said:

Carrot007 said:

PawelK said:

RogerBareford said:

Vodafone may be rubbish but you do need to work with OR or it will never get fixed.

You said you work from home so it's not exactly inconvenient for you to book it in while your there and then just take a couple minutes to open the door and maybe a minute or so to show them out.

Not when I work with auditors, year end, having calls everyday and each time OR arrives, I open the door, have to ask them to put the face mask on and then I am offline for two hours or more. Any solution to that?

Using a domestic service with no guarantees and refusing to let OR do their work will not be doing you any favours.

You are unfortunatly asking too much here.

If you need it sorting you will find a way to get it done on the terms you agreed to.

As above, use you mobile while the line is down. (or consider up[grading to a business contract with guarantees if you can afford it (it will make aaisp look cheap).

I understand what you're saying but I can't keep accepting lie after pie from either side and having several appointments booked so they can come over whenever they want (or don't show up at all) as this massively disturb my live (eg. Each time they suppose to come, I have to move furniture and then put it back). Would you be happy to continue cooperating with bunch of dishonest people without knowing when this saga will end? I feel like I completely lost trust in Vodafone and whatever they tell me is a big fat lie. I am tired and fed up and just want this nightmare to end.

I would not have chosen voda in the first rate even though I do for mobile as they have had some pretty bad ideas about broadband.

As far as I am concerned on openreach there are only 3 companies worth using (there may be a few more but I have not looked in 6 years!).

Mind sharing which ones are those in your opinion? I moved to them from talk talk as their customer service and broadband they provided was very bad. It looks like I changed one rotten apple for another.... 😢

You may find that Vodafone are using Talk Talks wholesale  backbone
Openreach/ My ISP  supply a slightly less than satisfactory  FTTC service because I am 800m away from the cabinet and each time they come they diagnose cross talk and say there are no spare pairs

My situation apparently is that each engineer that comes over detects a problem that they fix but a day or two days later it becomes transparent there's another problem. The latest visit (third) was that they definitely came across the issue which once fixed should resolve my problem. It was a very old cable going from the black box outside of my flat into the wall and connecting the first bt socket in my bedroom. 

400ixl

What is the 4G signal like where you live? You could move to a 4G based broadband solution from Three / EE as an example if the signal is good enough.

You could also look at providers who supply 4G as a backup to the main broadband, although this is often slightly more expensive. BT is an example of an ISP who offer this on some of their contracts.

Also, if you know what exchange you are connected to you could look at https://availability.samknows.com/broadband/exchange_search and see if any providers have equipment in the exchange providing their own backbone once it reaches that exchange.

RogerBareford

PawelK said:

RogerBareford said:

PawelK said:

RogerBareford said:

PawelK said:

RogerBareford said:

PawelK said:

It's not OR that seems to be failing but my provider customer service is shocking. I just got off the phone with them as they sent me earlier a text message saying my issue has been fixed and my ticket closed! When I asked why, they said, it's because the previous ticket has closed for unknown reasons and they had to open new one. They also said that the engineer was working outside of the property yesterday and they now need new appointment to access the property. I refused as I am too busy at work at the moment. And the previous engineer already established the problem and that the access to the property is required so I have no idea why yesterday they would do something different than what they've already established.

I am going to call provider shortly and ask how to go about cancelling their shocking contract. 
I am aware any new provider will have to also book OR guys to come and fix the issue but I'm just fed up dealing with my current provider anymore after being lied to and not informed about things I asked multiple times.

Vodafone may be rubbish but you do need to work with OR or it will never get fixed.

You said you work from home so it's not exactly inconvenient for you to book it in while your there and then just take a couple minutes to open the door and maybe a minute or so to show them out.

Not when I work with auditors, year end, having calls everyday and each time OR arrives, I open the door, have to ask them to put the face mask on and then I am offline for two hours or more. Any solution to that?

Use your mobile phone hotspot to connect to the internet if they have interupt your physical connection.

Thanks. I'm not familiar with this. Do you mean using my private mobile phone's 4g data in order to connect to my work laptop's VPN?

Yes your turn the hotspot on mobile phone on and this will then broadcast a Wi-Fi network that you can connect to using your work laptop to get an internet connect, just like you would connect to the Wi-Fi on your home connection and the VPN will then be able to connect as normal.

Just make sure you have enough included data in your phones plan so you don't end up getting a bill or if you have a work mobile you could possibly use that to do the same.

That's the thing. I'm sure Vodafone or OR won't compensate me for that data and definitely my employer won't. Why should I be wasting it because of their indolence?

Well if you have no spare data and no work phone to use then you are a bit stuck. But even if you change providers your still going to have to get the issue fixed so there is no way around it unfortunetly.

Plus if your working from home it's always good to have some kind of backup in place for internet.

PawelK

400ixl said:

What is the 4G signal like where you live? You could move to a 4G based broadband solution from Three / EE as an example if the signal is good enough.

You could also look at providers who supply 4G as a backup to the main broadband, although this is often slightly more expensive. BT is an example of an ISP who offer this on some of their contracts.

Also, if you know what exchange you are connected to you could look at https://availability.samknows.com/broadband/exchange_search and see if any providers have equipment in the exchange providing their own backbone once it reaches that exchange.

Not sure if exchange is the same as profile but I was told by one of the engineers that Vodafone put me on wrong profile 40/10 (max.download/upload speeds) and expect me to have up to 63mbps. They said Vodafone should change me to 80/20. Another issue they suggested would be solved (WiFi dropping) if I upgrade my deal to one that has fibre cables from the exchange box to my property as it's copper currently. But I'm sure this will cost more and I have no trust in how reliable this would be.

Jenni_D

Wi-Fi dropping has nothing at all to do with how the broadband connection reaches your property - nothing! It has everything to do with either a) the Wi-Fi capability built into the router, the Wi-Fi channel configured to be used (vs other nearby networks that might be interfering), or c) a problem with the device you're using to connect to the Wi-Fi.

The only way changing the broadband type (to Fibre to the Premises, as per what you describe) can affect Wi-Fi is if doing this also replaces your router/Wi-Fi access point device ... item a) above.

Ergates

Jenni_D said:

Wi-Fi dropping has nothing at all to do with how the broadband connection reaches your property - nothing! It has everything to do with either a) the Wi-Fi capability built into the router, the Wi-Fi channel configured to be used (vs other nearby networks that might be interfering), or c) a problem with the device you're using to connect to the Wi-Fi.

The only way changing the broadband type (to Fibre to the Premises, as per what you describe) can affect Wi-Fi is if doing this also replaces your router/Wi-Fi access point device ... item a) above.

d) your house.