Cancelling broadband early due to provider's fault

Carrot007

TELLIT01 said:

As others are saying, if the problem is with the physical cable/fibre, changing provider isn't going to fix your problem.

Unless of course OP moves to these https://www.aa.net.uk/broadband/ They have quite the retutation for fixing bad internet. Of course OP may also be shocked at the cost required for competent  service.

JJ_Egan

Regulator not interested you will find .

Do Vodafone not have a complaints department you can escalate to ??

You can take them to court but be careful as they may trash your credit record before that .

RogerBareford

PawelK said:

It's not OR that seems to be failing but my provider customer service is shocking. I just got off the phone with them as they sent me earlier a text message saying my issue has been fixed and my ticket closed! When I asked why, they said, it's because the previous ticket has closed for unknown reasons and they had to open new one. They also said that the engineer was working outside of the property yesterday and they now need new appointment to access the property. I refused as I am too busy at work at the moment. And the previous engineer already established the problem and that the access to the property is required so I have no idea why yesterday they would do something different than what they've already established.

I am going to call provider shortly and ask how to go about cancelling their shocking contract. 
I am aware any new provider will have to also book OR guys to come and fix the issue but I'm just fed up dealing with my current provider anymore after being lied to and not informed about things I asked multiple times.

Vodafone may be rubbish but you do need to work with OR or it will never get fixed.

You said you work from home so it's not exactly inconvenient for you to book it in while your there and then just take a couple minutes to open the door and maybe a minute or so to show them out.

PawelK

JJ_Egan said:

Regulator not interested you will find .

Do Vodafone not have a complaints department you can escalate to ??

You can take them to court but be careful as they may trash your credit record before that .

They do. Asked them three times to contact me as this is their procedure. Guess what.....

PawelK

RogerBareford said:

PawelK said:

It's not OR that seems to be failing but my provider customer service is shocking. I just got off the phone with them as they sent me earlier a text message saying my issue has been fixed and my ticket closed! When I asked why, they said, it's because the previous ticket has closed for unknown reasons and they had to open new one. They also said that the engineer was working outside of the property yesterday and they now need new appointment to access the property. I refused as I am too busy at work at the moment. And the previous engineer already established the problem and that the access to the property is required so I have no idea why yesterday they would do something different than what they've already established.

I am going to call provider shortly and ask how to go about cancelling their shocking contract. 
I am aware any new provider will have to also book OR guys to come and fix the issue but I'm just fed up dealing with my current provider anymore after being lied to and not informed about things I asked multiple times.

Vodafone may be rubbish but you do need to work with OR or it will never get fixed.

You said you work from home so it's not exactly inconvenient for you to book it in while your there and then just take a couple minutes to open the door and maybe a minute or so to show them out.

Not when I work with auditors, year end, having calls everyday and each time OR arrives, I open the door, have to ask them to put the face mask on and then I am offline for two hours or more. Any solution to that?

RogerBareford

PawelK said:

RogerBareford said:

PawelK said:

It's not OR that seems to be failing but my provider customer service is shocking. I just got off the phone with them as they sent me earlier a text message saying my issue has been fixed and my ticket closed! When I asked why, they said, it's because the previous ticket has closed for unknown reasons and they had to open new one. They also said that the engineer was working outside of the property yesterday and they now need new appointment to access the property. I refused as I am too busy at work at the moment. And the previous engineer already established the problem and that the access to the property is required so I have no idea why yesterday they would do something different than what they've already established.

I am going to call provider shortly and ask how to go about cancelling their shocking contract. 
I am aware any new provider will have to also book OR guys to come and fix the issue but I'm just fed up dealing with my current provider anymore after being lied to and not informed about things I asked multiple times.

Vodafone may be rubbish but you do need to work with OR or it will never get fixed.

You said you work from home so it's not exactly inconvenient for you to book it in while your there and then just take a couple minutes to open the door and maybe a minute or so to show them out.

Not when I work with auditors, year end, having calls everyday and each time OR arrives, I open the door, have to ask them to put the face mask on and then I am offline for two hours or more. Any solution to that?

Use your mobile phone hotspot to connect to the internet if they have interupt your physical connection.

Carrot007

PawelK said:

RogerBareford said:

Vodafone may be rubbish but you do need to work with OR or it will never get fixed.

You said you work from home so it's not exactly inconvenient for you to book it in while your there and then just take a couple minutes to open the door and maybe a minute or so to show them out.

Not when I work with auditors, year end, having calls everyday and each time OR arrives, I open the door, have to ask them to put the face mask on and then I am offline for two hours or more. Any solution to that?

Using a domestic service with no guarantees and refusing to let OR do their work will not be doing you any favours.

You are unfortunatly asking too much here.

If you need it sorting you will find a way to get it done on the terms you agreed to.

As above, use you mobile while the line is down. (or consider up[grading to a business contract with guarantees if you can afford it (it will make aaisp look cheap).

PawelK

RogerBareford said:

PawelK said:

RogerBareford said:

PawelK said:

It's not OR that seems to be failing but my provider customer service is shocking. I just got off the phone with them as they sent me earlier a text message saying my issue has been fixed and my ticket closed! When I asked why, they said, it's because the previous ticket has closed for unknown reasons and they had to open new one. They also said that the engineer was working outside of the property yesterday and they now need new appointment to access the property. I refused as I am too busy at work at the moment. And the previous engineer already established the problem and that the access to the property is required so I have no idea why yesterday they would do something different than what they've already established.

I am going to call provider shortly and ask how to go about cancelling their shocking contract. 
I am aware any new provider will have to also book OR guys to come and fix the issue but I'm just fed up dealing with my current provider anymore after being lied to and not informed about things I asked multiple times.

Vodafone may be rubbish but you do need to work with OR or it will never get fixed.

You said you work from home so it's not exactly inconvenient for you to book it in while your there and then just take a couple minutes to open the door and maybe a minute or so to show them out.

Not when I work with auditors, year end, having calls everyday and each time OR arrives, I open the door, have to ask them to put the face mask on and then I am offline for two hours or more. Any solution to that?

Use your mobile phone hotspot to connect to the internet if they have interupt your physical connection.

Thanks. I'm not familiar with this. Do you mean using my private mobile phone's 4g data in order to connect to my work laptop's VPN?

PawelK

Carrot007 said:

PawelK said:

RogerBareford said:

Vodafone may be rubbish but you do need to work with OR or it will never get fixed.

You said you work from home so it's not exactly inconvenient for you to book it in while your there and then just take a couple minutes to open the door and maybe a minute or so to show them out.

Not when I work with auditors, year end, having calls everyday and each time OR arrives, I open the door, have to ask them to put the face mask on and then I am offline for two hours or more. Any solution to that?

Using a domestic service with no guarantees and refusing to let OR do their work will not be doing you any favours.

You are unfortunatly asking too much here.

If you need it sorting you will find a way to get it done on the terms you agreed to.

As above, use you mobile while the line is down. (or consider up[grading to a business contract with guarantees if you can afford it (it will make aaisp look cheap).

I understand what you're saying but I can't keep accepting lie after pie from either side and having several appointments booked so they can come over whenever they want (or don't show up at all) as this massively disturb my live (eg. Each time they suppose to come, I have to move furniture and then put it back). Would you be happy to continue cooperating with bunch of dishonest people without knowing when this saga will end? I feel like I completely lost trust in Vodafone and whatever they tell me is a big fat lie. I am tired and fed up and just want this nightmare to end.

RogerBareford

PawelK said:

RogerBareford said:

PawelK said:

RogerBareford said:

PawelK said:

It's not OR that seems to be failing but my provider customer service is shocking. I just got off the phone with them as they sent me earlier a text message saying my issue has been fixed and my ticket closed! When I asked why, they said, it's because the previous ticket has closed for unknown reasons and they had to open new one. They also said that the engineer was working outside of the property yesterday and they now need new appointment to access the property. I refused as I am too busy at work at the moment. And the previous engineer already established the problem and that the access to the property is required so I have no idea why yesterday they would do something different than what they've already established.

I am going to call provider shortly and ask how to go about cancelling their shocking contract. 
I am aware any new provider will have to also book OR guys to come and fix the issue but I'm just fed up dealing with my current provider anymore after being lied to and not informed about things I asked multiple times.

Vodafone may be rubbish but you do need to work with OR or it will never get fixed.

You said you work from home so it's not exactly inconvenient for you to book it in while your there and then just take a couple minutes to open the door and maybe a minute or so to show them out.

Not when I work with auditors, year end, having calls everyday and each time OR arrives, I open the door, have to ask them to put the face mask on and then I am offline for two hours or more. Any solution to that?

Use your mobile phone hotspot to connect to the internet if they have interupt your physical connection.

Thanks. I'm not familiar with this. Do you mean using my private mobile phone's 4g data in order to connect to my work laptop's VPN?

Yes your turn the hotspot on mobile phone on and this will then broadcast a Wi-Fi network that you can connect to using your work laptop to get an internet connect, just like you would connect to the Wi-Fi on your home connection and the VPN will then be able to connect as normal.

Just make sure you have enough included data in your phones plan so you don't end up getting a bill or if you have a work mobile you could possibly use that to do the same.