TFL / London Congestion charge

pj67_2

Has anyone experienced disputes with TFL over Congestion charge bills?

To cut a long story short, I moved home in late 2020. When I sold my car (which was registered on Autopay for the Congestion charge) I forgot to cancel the autopay which automatically charges £15 to your credit card each time you enter the CC zone.

The car changed hands again last September (2021) and the vehicle went in and out of town 56 times. I've had to pay £840 to close my autopay account.

TFL have been totally unreasonable in my opinion.
I'm appealing these charges but have no confidence in them being reasonable. Their mantra so far is "computer says no".

They won't tell me the current registered owner's details (data protection) & say they haven't been charging the current owner and me at the same time.

Aylesbury_Duck

pj67_2 said:

Has anyone experienced disputes with TFL over Congestion charge bills?

To cut a long story short, I moved home in late 2020. When I sold my car (which was registered on Autopay for the Congestion charge) I forgot to cancel the autopay which automatically charges £15 to your credit card each time you enter the CC zone.

The car changed hands again last September (2021) and the vehicle went in and out of town 56 times. I've had to pay £840 to close my autopay account.

TFL have been totally unreasonable in my opinion.
I'm appealing these charges but have no confidence in them being reasonable. Their mantra so far is "computer says no".

They won't tell me the current registered owner's details (data protection) & say they haven't been charging the current owner and me at the same time.

Were you the registered keeper of the vehicle at the time of the trips into London?  As I understand it, the system doesn't charge you just because you left the autopay account unchanged, it charges the registered keeper of the vehicle.  If you haven't changed the registered keeper, even if you had closed the autopay account, you would have received the fixed penalty notices at your registered address.

user1977

You can ask DVLA yourself for the registered keeper's details, if that helps you any.

https://www.gov.uk/request-information-from-dvla

Sandtree

Aylesbury_Duck said:

pj67_2 said:

Has anyone experienced disputes with TFL over Congestion charge bills?

To cut a long story short, I moved home in late 2020. When I sold my car (which was registered on Autopay for the Congestion charge) I forgot to cancel the autopay which automatically charges £15 to your credit card each time you enter the CC zone.

The car changed hands again last September (2021) and the vehicle went in and out of town 56 times. I've had to pay £840 to close my autopay account.

TFL have been totally unreasonable in my opinion.
I'm appealing these charges but have no confidence in them being reasonable. Their mantra so far is "computer says no".

They won't tell me the current registered owner's details (data protection) & say they haven't been charging the current owner and me at the same time.

Were you the registered keeper of the vehicle at the time of the trips into London?  As I understand it, the system doesn't charge you just because you left the autopay account unchanged, it charges the registered keeper of the vehicle.  If you haven't changed the registered keeper, even if you had closed the autopay account, you would have received the fixed penalty notices at your registered address.

Not sure of the practicalities but the T&Cs of autopay imply that the non-registered keeper can pay using it as per:

10.5.8 If you are not the Registered Keeper for the vehicle(s) registered to the Auto Pay service, it is your responsibility to inform the Registered Keeper, or any other driver, that you are paying the Charge(s) and/or any Penalty Charge Notice(s) relating to that vehicle.

It does however say that if someone else attempts to register a vehicle on autopay already then it will ask for proof that they are the registered keeper before then removing the vehicle from the existing account and adding it to the new account.

So its your responsibility to say you no longer want to pay by autopay for a vehicle and ceasing to be the registered keeper doesnt either automatically cancel it nor absolve you of your agreement to pay

Chris_English

pj67_2 said:

Has anyone experienced disputes with TFL over Congestion charge bills?

To cut a long story short, I moved home in late 2020. When I sold my car (which was registered on Autopay for the Congestion charge) I forgot to cancel the autopay which automatically charges £15 to your credit card each time you enter the CC zone.

The car changed hands again last September (2021) and the vehicle went in and out of town 56 times. I've had to pay £840 to close my autopay account.

TFL have been totally unreasonable in my opinion.
I'm appealing these charges but have no confidence in them being reasonable. Their mantra so far is "computer says no".

They won't tell me the current registered owner's details (data protection) & say they haven't been charging the current owner and me at the same time.

What's your argument for not being responsible for the payments? You set the car up on their system, you asked gthem to charge you automatically if the car entered the zone, and you set up an automatic payment to your account to ensure that you'd not get fined for fogetting to keep it in credit.

TFL have done nothing wrong, they have continued following the instructions that you agreed with them.

This isn't like a speeding fine; you're paying for that car to enter the congestion charging zone.

pj67_2

Aylesbury_Duck said:

pj67_2 said:

Has anyone experienced disputes with TFL over Congestion charge bills?

To cut a long story short, I moved home in late 2020. When I sold my car (which was registered on Autopay for the Congestion charge) I forgot to cancel the autopay which automatically charges £15 to your credit card each time you enter the CC zone.

The car changed hands again last September (2021) and the vehicle went in and out of town 56 times. I've had to pay £840 to close my autopay account.

TFL have been totally unreasonable in my opinion.
I'm appealing these charges but have no confidence in them being reasonable. Their mantra so far is "computer says no".

They won't tell me the current registered owner's details (data protection) & say they haven't been charging the current owner and me at the same time.

Were you the registered keeper of the vehicle at the time of the trips into London?  As I understand it, the system doesn't charge you just because you left the autopay account unchanged, it charges the registered keeper of the vehicle.  If you haven't changed the registered keeper, even if you had closed the autopay account, you would have received the fixed penalty notices at your registered address.

No, i wasn`t the registered keeper, i had sold the car over a year previous.
Forgetting to cancel my autopay account (an oversight and an easy thing to forget) shouldn`t mean i`m either a/ paying for some chancer to go into town 56 times or b/ TFL are collecting twice*

*they deny this but how can i verify that? They then withold the current owner`s ID (who must have been getting a lot of fines now that i`m not paying it, under data protection nonsense. Protecting who exactly?

pj67_2

Sandtree said:

Aylesbury_Duck said:

pj67_2 said:

Has anyone experienced disputes with TFL over Congestion charge bills?

To cut a long story short, I moved home in late 2020. When I sold my car (which was registered on Autopay for the Congestion charge) I forgot to cancel the autopay which automatically charges £15 to your credit card each time you enter the CC zone.

The car changed hands again last September (2021) and the vehicle went in and out of town 56 times. I've had to pay £840 to close my autopay account.

TFL have been totally unreasonable in my opinion.
I'm appealing these charges but have no confidence in them being reasonable. Their mantra so far is "computer says no".

They won't tell me the current registered owner's details (data protection) & say they haven't been charging the current owner and me at the same time.

Were you the registered keeper of the vehicle at the time of the trips into London?  As I understand it, the system doesn't charge you just because you left the autopay account unchanged, it charges the registered keeper of the vehicle.  If you haven't changed the registered keeper, even if you had closed the autopay account, you would have received the fixed penalty notices at your registered address.

Not sure of the practicalities but the T&Cs of autopay imply that the non-registered keeper can pay using it as per:

10.5.8 If you are not the Registered Keeper for the vehicle(s) registered to the Auto Pay service, it is your responsibility to inform the Registered Keeper, or any other driver, that you are paying the Charge(s) and/or any Penalty Charge Notice(s) relating to that vehicle.

It does however say that if someone else attempts to register a vehicle on autopay already then it will ask for proof that they are the registered keeper before then removing the vehicle from the existing account and adding it to the new account.

So its your responsibility to say you no longer want to pay by autopay for a vehicle and ceasing to be the registered keeper doesnt either automatically cancel it nor absolve you of your agreement to pay

Sandtree said:

Aylesbury_Duck said:

pj67_2 said:

Has anyone experienced disputes with TFL over Congestion charge bills?

To cut a long story short, I moved home in late 2020. When I sold my car (which was registered on Autopay for the Congestion charge) I forgot to cancel the autopay which automatically charges £15 to your credit card each time you enter the CC zone.

The car changed hands again last September (2021) and the vehicle went in and out of town 56 times. I've had to pay £840 to close my autopay account.

TFL have been totally unreasonable in my opinion.
I'm appealing these charges but have no confidence in them being reasonable. Their mantra so far is "computer says no".

They won't tell me the current registered owner's details (data protection) & say they haven't been charging the current owner and me at the same time.

Were you the registered keeper of the vehicle at the time of the trips into London?  As I understand it, the system doesn't charge you just because you left the autopay account unchanged, it charges the registered keeper of the vehicle.  If you haven't changed the registered keeper, even if you had closed the autopay account, you would have received the fixed penalty notices at your registered address.

Not sure of the practicalities but the T&Cs of autopay imply that the non-registered keeper can pay using it as per:

10.5.8 If you are not the Registered Keeper for the vehicle(s) registered to the Auto Pay service, it is your responsibility to inform the Registered Keeper, or any other driver, that you are paying the Charge(s) and/or any Penalty Charge Notice(s) relating to that vehicle.

It does however say that if someone else attempts to register a vehicle on autopay already then it will ask for proof that they are the registered keeper before then removing the vehicle from the existing account and adding it to the new account.

So its your responsibility to say you no longer want to pay by autopay for a vehicle and ceasing to be the registered keeper doesnt either automatically cancel it nor absolve you of your agreement to pay

I realise this but £840 for an oversight? Hardly reasonable, is it?

pj67_2

Chris_English said:

pj67_2 said:

Has anyone experienced disputes with TFL over Congestion charge bills?

To cut a long story short, I moved home in late 2020. When I sold my car (which was registered on Autopay for the Congestion charge) I forgot to cancel the autopay which automatically charges £15 to your credit card each time you enter the CC zone.

The car changed hands again last September (2021) and the vehicle went in and out of town 56 times. I've had to pay £840 to close my autopay account.

TFL have been totally unreasonable in my opinion.
I'm appealing these charges but have no confidence in them being reasonable. Their mantra so far is "computer says no".

They won't tell me the current registered owner's details (data protection) & say they haven't been charging the current owner and me at the same time.

What's your argument for not being responsible for the payments? You set the car up on their system, you asked gthem to charge you automatically if the car entered the zone, and you set up an automatic payment to your account to ensure that you'd not get fined for fogetting to keep it in credit.

TFL have done nothing wrong, they have continued following the instructions that you agreed with them.

This isn't like a speeding fine; you're paying for that car to enter the congestion charging zone.

Blimey, who`s side are you on?
I came on here to seek some helpful advise and you sound like a TFL spokesman.
I fully intend to challenge TFL over this, they have been totally unreasonable

Chris_English

pj67_2 said:

Sandtree said:

Aylesbury_Duck said:

pj67_2 said:

Has anyone experienced disputes with TFL over Congestion charge bills?

To cut a long story short, I moved home in late 2020. When I sold my car (which was registered on Autopay for the Congestion charge) I forgot to cancel the autopay which automatically charges £15 to your credit card each time you enter the CC zone.

The car changed hands again last September (2021) and the vehicle went in and out of town 56 times. I've had to pay £840 to close my autopay account.

TFL have been totally unreasonable in my opinion.
I'm appealing these charges but have no confidence in them being reasonable. Their mantra so far is "computer says no".

They won't tell me the current registered owner's details (data protection) & say they haven't been charging the current owner and me at the same time.

Were you the registered keeper of the vehicle at the time of the trips into London?  As I understand it, the system doesn't charge you just because you left the autopay account unchanged, it charges the registered keeper of the vehicle.  If you haven't changed the registered keeper, even if you had closed the autopay account, you would have received the fixed penalty notices at your registered address.

Not sure of the practicalities but the T&Cs of autopay imply that the non-registered keeper can pay using it as per:

10.5.8 If you are not the Registered Keeper for the vehicle(s) registered to the Auto Pay service, it is your responsibility to inform the Registered Keeper, or any other driver, that you are paying the Charge(s) and/or any Penalty Charge Notice(s) relating to that vehicle.

It does however say that if someone else attempts to register a vehicle on autopay already then it will ask for proof that they are the registered keeper before then removing the vehicle from the existing account and adding it to the new account.

So its your responsibility to say you no longer want to pay by autopay for a vehicle and ceasing to be the registered keeper doesnt either automatically cancel it nor absolve you of your agreement to pay

Sandtree said:

Aylesbury_Duck said:

pj67_2 said:

Has anyone experienced disputes with TFL over Congestion charge bills?

To cut a long story short, I moved home in late 2020. When I sold my car (which was registered on Autopay for the Congestion charge) I forgot to cancel the autopay which automatically charges £15 to your credit card each time you enter the CC zone.

The car changed hands again last September (2021) and the vehicle went in and out of town 56 times. I've had to pay £840 to close my autopay account.

TFL have been totally unreasonable in my opinion.
I'm appealing these charges but have no confidence in them being reasonable. Their mantra so far is "computer says no".

They won't tell me the current registered owner's details (data protection) & say they haven't been charging the current owner and me at the same time.

Were you the registered keeper of the vehicle at the time of the trips into London?  As I understand it, the system doesn't charge you just because you left the autopay account unchanged, it charges the registered keeper of the vehicle.  If you haven't changed the registered keeper, even if you had closed the autopay account, you would have received the fixed penalty notices at your registered address.

Not sure of the practicalities but the T&Cs of autopay imply that the non-registered keeper can pay using it as per:

10.5.8 If you are not the Registered Keeper for the vehicle(s) registered to the Auto Pay service, it is your responsibility to inform the Registered Keeper, or any other driver, that you are paying the Charge(s) and/or any Penalty Charge Notice(s) relating to that vehicle.

It does however say that if someone else attempts to register a vehicle on autopay already then it will ask for proof that they are the registered keeper before then removing the vehicle from the existing account and adding it to the new account.

So its your responsibility to say you no longer want to pay by autopay for a vehicle and ceasing to be the registered keeper doesnt either automatically cancel it nor absolve you of your agreement to pay

I realise this but £840 for an oversight? Hardly reasonable, is it?

But you had given them explicit instructions to charge you for that car each time that it entered the zone. TFL have done what you asked them to do, so what are your grounds, after they did what you told them, for now saying, after the fact, that you want to go back on the deal?

Aylesbury_Duck

pj67_2 said:

Chris_English said:

pj67_2 said:

Has anyone experienced disputes with TFL over Congestion charge bills?

To cut a long story short, I moved home in late 2020. When I sold my car (which was registered on Autopay for the Congestion charge) I forgot to cancel the autopay which automatically charges £15 to your credit card each time you enter the CC zone.

The car changed hands again last September (2021) and the vehicle went in and out of town 56 times. I've had to pay £840 to close my autopay account.

TFL have been totally unreasonable in my opinion.
I'm appealing these charges but have no confidence in them being reasonable. Their mantra so far is "computer says no".

They won't tell me the current registered owner's details (data protection) & say they haven't been charging the current owner and me at the same time.

What's your argument for not being responsible for the payments? You set the car up on their system, you asked gthem to charge you automatically if the car entered the zone, and you set up an automatic payment to your account to ensure that you'd not get fined for fogetting to keep it in credit.

TFL have done nothing wrong, they have continued following the instructions that you agreed with them.

This isn't like a speeding fine; you're paying for that car to enter the congestion charging zone.

Blimey, who`s side are you on?
I came on here to seek some helpful advise and you sound like a TFL spokesman.
I fully intend to challenge TFL over this, they have been totally unreasonable

Bingo!

You are welcome to challenge them, of course.  All Chris_English is pointing out is the contractual position that you agreed to.  You've confirmed that you are no longer the registered keeper, so that suggests that the new owner is not paying anything - I presume that what's happening is that the car enters the zone, the system recognises it as an autopay customer, job done.  There's no reason for them to send an invoice to the other driver.  The only way TFL will be getting paid twice is if the new owner is paying up front.  

If the new owner hasn't been paying, you're asking that TfL refund you, then chase the new owner retrospectively for the payments.  Why should they do that for what was your oversight?

Aylesbury_Duck

pj67_2 said:

Aylesbury_Duck said:

pj67_2 said:

Has anyone experienced disputes with TFL over Congestion charge bills?

To cut a long story short, I moved home in late 2020. When I sold my car (which was registered on Autopay for the Congestion charge) I forgot to cancel the autopay which automatically charges £15 to your credit card each time you enter the CC zone.

The car changed hands again last September (2021) and the vehicle went in and out of town 56 times. I've had to pay £840 to close my autopay account.

TFL have been totally unreasonable in my opinion.
I'm appealing these charges but have no confidence in them being reasonable. Their mantra so far is "computer says no".

They won't tell me the current registered owner's details (data protection) & say they haven't been charging the current owner and me at the same time.

Were you the registered keeper of the vehicle at the time of the trips into London?  As I understand it, the system doesn't charge you just because you left the autopay account unchanged, it charges the registered keeper of the vehicle.  If you haven't changed the registered keeper, even if you had closed the autopay account, you would have received the fixed penalty notices at your registered address.

No, i wasn`t the registered keeper, i had sold the car over a year previous.
Forgetting to cancel my autopay account (an oversight and an easy thing to forget) shouldn`t mean i`m either a/ paying for some chancer to go into town 56 times or b/ TFL are collecting twice*

*they deny this but how can i verify that? They then withold the current owner`s ID (who must have been getting a lot of fines now that i`m not paying it, under data protection nonsense. Protecting who exactly?

a. You agreed to pay each time that vehicle entered the zone, not the driver.
b. That's a matter between TfL and the new owner.  If s/he is racking up fines, that's their business.  On what grounds do you have a right to their details?