Faulty boots - the store says otherwise

neilmcl

born_again said:

As above. Not one mention of waterproof..

Cotswold Compass Neoprene Lined Wellington Boots.

The Cotswold Compass wellington boot is made from premium rubber with an enhanced sole and an internal gusset for improved fit and added flexibility. The 3mm neoprene lining will keep your feet warm during cooler months. Finishing details include:

• Upper: Rubber.
• Lining: Neoprene Lined.
• Sole: Removable comfort insole.
• Internal gusset.
• Multi texture grip.
• Self-cleaning cleats with excellent water run off.
• Increased surface area with rounded heel for added comfort.
• Heel kick.
• Excellent slip resistance.

They are wellington boots, the requirement for them to handle puddles and water is implied. They are not fit for purpose.

neilmcl

sjaarnaeh said:

Thank you for your replies.
This is the pair of boots in question:
https://www.moleonline.com/compass-wellingtons

The wet foot area is always on the top of the foot and down to the toes, and only occurs when walking through big puddles. Almost like it's to do with the seam at the top of the foot.

Could it be the gusset letting in the water rather than the soles or the seams?

sjaarnaeh

neilmcl said:

sjaarnaeh said:

Thank you for your replies.
This is the pair of boots in question:
https://www.moleonline.com/compass-wellingtons

The wet foot area is always on the top of the foot and down to the toes, and only occurs when walking through big puddles. Almost like it's to do with the seam at the top of the foot.

Could it be the gusset letting in the water rather than the soles or the seams?

No, it's once he reaches ankle depth that his foot gets wet. Water not getting as far as the gusset part.

I'll take all the advice and run a home test, I have a paddling pool I can use and will video the test. 

Thanks all.

neilmcl

sjaarnaeh said:

neilmcl said:

sjaarnaeh said:

Thank you for your replies.
This is the pair of boots in question:
https://www.moleonline.com/compass-wellingtons

The wet foot area is always on the top of the foot and down to the toes, and only occurs when walking through big puddles. Almost like it's to do with the seam at the top of the foot.

Could it be the gusset letting in the water rather than the soles or the seams?

No, it's once he reaches ankle depth that his foot gets wet. Water not getting as far as the gusset part.

I'll take all the advice and run a home test, I have a paddling pool I can use and will video the test. 

Thanks all.

Get a roll of blue paper, the sort of stuff plumbers use, and stuff some down the boot. That should give you a good indication of where the leak, if any, is.

Ergates

sjaarnaeh said:

neilmcl said:

sjaarnaeh said:

Thank you for your replies.
This is the pair of boots in question:
https://www.moleonline.com/compass-wellingtons

The wet foot area is always on the top of the foot and down to the toes, and only occurs when walking through big puddles. Almost like it's to do with the seam at the top of the foot.

Could it be the gusset letting in the water rather than the soles or the seams?

No, it's once he reaches ankle depth that his foot gets wet. Water not getting as far as the gusset part.

I'll take all the advice and run a home test, I have a paddling pool I can use and will video the test. 

Thanks all.

One thing to bear in mind - if they did their tests (or you did your tests), were they just submerging the boot on it's own, or was someone wearing it?

If there is a very small crack in the seam, it may be that when the boot is being worn, the outward pressure from the foot is what is opening up the crack enough to let in water (or maybe the movement from walking)- and if you just put the boot into water with no foot in it, the crack is closed.

sheramber

Try contacting Compass direct. There is a post on their  facebook page from someone who had leaky boots replaced.

While you didn't buy from them they might replace out of goodwill.

They can  only say no.