British Gas

victor2

Rob1977 said:

Rob1977 said:

victor2 said:

Rob1977 said:

victor2 said:

So she was actually switched to Utilita, then you switched ner back to BG? Or was it classed as an erroneous switch and BG was her supplier all along? If there were any switches, what readings were used? Who are the debt collectors letters on behalf of?

You need to establish exactly what happened and when. Perhaps contact citizens advice and be prepared to take all the correspondence you have to them to see if they can help.

she has all ways been on key and card meters so can only use what you pay for, she was on British gas originally when she moved in.(i set that up) then was changed to utilita with out my say so i have( power of attorney over her)she was changed without my consent so i changed her back to British gas now i'm having to deal with all this. 

So did Utilita change her to credit meters? How has she run up a debt on her prepayment meters?

victor2 said:

Rob1977 said:

victor2 said:

So she was actually switched to Utilita, then you switched ner back to BG? Or was it classed as an erroneous switch and BG was her supplier all along? If there were any switches, what readings were used? Who are the debt collectors letters on behalf of?

You need to establish exactly what happened and when. Perhaps contact citizens advice and be prepared to take all the correspondence you have to them to see if they can help.

she has all ways been on key and card meters so can only use what you pay for, she was on British gas originally when she moved in.(i set that up) then was changed to utilita with out my say so i have( power of attorney over her)she was changed without my consent so i changed her back to British gas now i'm having to deal with all this. 

So did Utilita change her to credit meters? How has she run up a debt on her prepayment meters?

from what i know she was given cards to pay her gas and electric. i have the cards and all the receipts in a bag that she was told to pay every week. letters from utilita saying nothing is outstanding.

my problem is with British gas saying they have 2 accounts 1 for the occupier and 1 under her name and they are adding both accounts together.

So what meter details do BG show on the OCCUPIER bills. If the meters don't exist at that property, the bills can't be valid. Ask why are they billing someone on prepayment meters, and then passing the bill to a debt collector.

markin

Check the number on the meter when you can and make sure both bills have the correct meter.

Rob1977

UPDATE...
The meter's are what Utilita installed they are not British gas meter's. I have been in contact with Utilita about her old account and none of the date's from start to finish make sense they show supply supply on her account with them finished before it even started. I asked how and when the account was closed they got defensive stopped all conversion with me. British Gas are now saying an account was setup then they where told she moved address 2 months later ( she still Live's at the address has never moved) so they changed the account over to the occupier. Then they where told she moved back in on 17-sep-2021. and is on pay as you go meters. the meter's are still an old supplier. now they are telling me she has not paid her bill since April 2021.
let's see (never have or received a bill). so spoken to British gas lot's of time's now about all this not making any sense and where they have got all this from as i am power of attorney due to her ill health. No help with getting any information from them ether. but what they are saying is that they have added the occupier bill and her new account together so she now has a bill of over £1200 to pay. 

Rob1977

Rob1977 said:

UPDATE...
The meter's are what Utilita installed they are not British gas meter's. I have been in contact with Utilita about her old account and none of the date's from start to finish make sense they show supply supply on her account with them finished before it even started. I asked how and when the account was closed they got defensive stopped all conversion with me. British Gas are now saying an account was setup then they where told she moved address 2 months later ( she still Live's at the address has never moved) so they changed the account over to the occupier. Then they where told she moved back in on 17-sep-2021. and is on pay as you go meters. the meter's are still an old supplier. now they are telling me she has not paid her bill since April 2021.
let's see (never have or received a bill). so spoken to British gas lot's of time's now about all this not making any sense and where they have got all this from as i am power of attorney due to her ill health. No help with getting any information from them ether. but what they are saying is that they have added the occupier bill and her new account together so she now has a bill of over £1200 to pay. 

Just had a look at her online account under British Gas it is show she is on Pay-as-you-go.

t0rt0ise

You'll have to write to them at their complaints address and open a formal complaint. A letter in the post because email and telephone go to advisors who don't have a clue. It's the only way with British Gas, to get any sense from them.

Rob1977

Any ideas who i can turn to to try and help me on this. I have lots of paperwork and all chat correspondence as all talking was done online. No one has managed to help from both company's all I'm being told is to pay up the outstanding bill. I can't pay anything as they are not giving me a way to pay. so bill will continue to get bigger. I have asked for a bill and asked for a payment plan as she is on benefit due to ill health. no one get's back to me. May be able to start using this soon: Tell them that you’re protected by the back billing rules and should only be charged for 1 year's energy use. Any help would be very much appreciated. 

Rob1977

t0rt0ise said:

You'll have to write to them at their complaints address and open a formal complaint. A letter in the post because email and telephone go to advisors who don't have a clue. It's the only way with British Gas, to get any sense from them.

I have done this there is a case open they have given me information that still doesn't make sense. i have asked  questions about the information they have given me. all communication has stopped from them. i have been told case will be close on 22/ Feb/2022.