Asda bundle £7 a month - but how do I format my phone to use it?

grai
grai Forumite Posts: 268
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Hi everyone
I set up the SIM card ok and bought a £7 bundle but it's telling me "phone is not formatted" to use the bundle of free texts and calls etc.

what does "formatting the phone" mean and how can I get the phone (Android) to recognise the bundle?
I've gone into Settings but the "Asda mobile" is not highlighted so nothing happens when I click on it
thanks for any help

Comments

  • 400ixl
    400ixl Forumite Posts: 2,136
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    Is your phone SIM unlocked? Where did you buy it and who was the previous network provider?
  • 400ixl
    400ixl Forumite Posts: 2,136
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    Is the message "phone number is not formatted" or as you put it without the word number?
  • grai
    grai Forumite Posts: 268
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    I doin't think it as the word number was there
  • grai
    grai Forumite Posts: 268
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    I found this on the asda website and entered all the various info in "APN names" on my phone

    didn't really know what I was doing tbh
    didn't work though (and took !!!!!! ages)

    Name: ASDA internet
    Internet APN: MY.INTERNET
    MMS APN: MY.INTERNET
    Username: wap
    Password: wap
    MMSC: http://mms.ad.vodafone.co.uk/servlets/mms
    MMS Proxy: 212.183.137.012
    MMS Port: 8799
    MMS Protocol: WAP 2.0
    Authentication Type: None
    APN Type: default,mms,supl

     


  • flaneurs_lobster
    flaneurs_lobster Forumite Posts: 3,059
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    Is it a new phone? Make & model? If not new then previous network?  
  • Neil49
    Neil49 Forumite Posts: 2,942
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    400ixl said:
    Is your phone SIM unlocked? Where did you buy it and who was the previous network provider?
    OP - you haven't replied to this earlier post but this information may help us to come up with an answer. 

  • grai
    grai Forumite Posts: 268
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    sory about the delayed replI really appreciate anyone's help!

    Android version 9 MOTO x4 xt1900-5 
  • emc
    emc Forumite Posts: 256
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    Have you asked Asda Mobile customer service about the issue on applying the bundle?
    0808 006 2732 Mon- Fri: 8:00am - 8:00pm Sat: 9:00am - 6:00pm Sun: 10:00am - 5:00pm
  • grai
    grai Forumite Posts: 268
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    will gemc said:
    Have you asked Asda Mobile customer service about the issue on applying the bundle?
    0808 006 2732 Mon- Fri: 8:00am - 8:00pm Sat: 9:00am - 6:00pm Sun: 10:00am - 5:00pm
    will try that thanks
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