Asda bundle £7 a month - but how do I format my phone to use it?

grai

Hi everyone
I set up the SIM card ok and bought a £7 bundle but it's telling me "phone is not formatted" to use the bundle of free texts and calls etc.

what does "formatting the phone" mean and how can I get the phone (Android) to recognise the bundle?
I've gone into Settings but the "Asda mobile" is not highlighted so nothing happens when I click on it
thanks for any help

400ixl

Is your phone SIM unlocked? Where did you buy it and who was the previous network provider?

400ixl

Is the message "phone number is not formatted" or as you put it without the word number?

grai

I doin't think it as the word number was there

grai

I found this on the asda website and entered all the various info in "APN names" on my phone

didn't really know what I was doing tbh
didn't work though (and took !!!!!! ages)

Name: ASDA internet
Internet APN: MY.INTERNET
MMS APN: MY.INTERNET
Username: wap
Password: wap
MMSC: http://mms.ad.vodafone.co.uk/servlets/mms
MMS Proxy: 212.183.137.012
MMS Port: 8799
MMS Protocol: WAP 2.0
Authentication Type: None
APN Type: default,mms,supl

 

flaneurs_lobster

Is it a new phone? Make & model? If not new then previous network?  

Neil49

400ixl said:

Is your phone SIM unlocked? Where did you buy it and who was the previous network provider?

OP - you haven't replied to this earlier post but this information may help us to come up with an answer. 

grai

sory about the delayed replI really appreciate anyone's help!

Android version 9 MOTO x4 xt1900-5 

emc

Have you asked Asda Mobile customer service about the issue on applying the bundle?

0808 006 2732 Mon- Fri: 8:00am - 8:00pm Sat: 9:00am - 6:00pm Sun: 10:00am - 5:00pm

grai

will gemc said:

Have you asked Asda Mobile customer service about the issue on applying the bundle?

0808 006 2732 Mon- Fri: 8:00am - 8:00pm Sat: 9:00am - 6:00pm Sun: 10:00am - 5:00pm

will try that thanks